Program Coordinator Direct Support

Summary

Professional, dedicated, and organized hostess who loves creating a welcoming atmosphere and giving great service with finesse to effectively communicate with diverse customers. Demonstrates patience and professionalism to propel excellent customer satisfaction. Efficient and flexible collaborator with strong critical thinking skills and attention to detail.

Experience

Direct Support Professional

Delta T • Richmond, VA

10/2022 - 06/2025

Provided support to persons with developmental, and sometimes physical and/or medical & behavioral disabilities Provided opportunities for Individuals to learn decision-making and problem solving skills Completed daily logbook process, and relay feedback to the Program Coordinator Actively engaged students in academic and personal development programs Collaborated with school staff to ensure lesson plans incorporated classroom curriculum Overnight Caregiver

Sevita • Richmond, VA

08/2022 - 01/2025

Provided compassionate personal care, assisting with daily activities such as bathing, dressing, and meal prep Supported residents in maintaining their independence while ensuring their safety and comfort Engaged residents in social and recreational activities to enhance their quality of life Maintained a clean and organized living environment, adhering to health and safety standards Fostered positive relationships with residents and their families, promoting a supportive community atmosphere Hostess

The Vine • Iowa City, IA

06/2020 - 08/2022

Greeted incoming and departing Guests warmly with a genuine smile and eye contact Escorted Guests to assigned dining area and provided present menus & water Answered incoming calls to the restaurant and provided exceptional service Managed the flow of Guests into the Dining & Bar areas and provided accurate wait times to incoming Guests Helped dining room staff by setting & clearing tables and replenishing water Informed Guests on who will be serving them to ensure a smooth handoff to the service staff Languages

Arabic, English

Education

University of Iowa (Iowa City)

Criminal Justice (Currently enrolled)

RAZAN NOUR

***********@*****.*** / 319-***-**** / Philadelphia, PA

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