Customer Service Field

Hass Shaukat 215-***-****

*.**********@*****.***

West Chester, OH(45069), USA

Dynamics 365 CRM Solutions Architect — Power Apps — Azure Integration Expert SUMMARY

Experienced Dynamics 365 Customer Engagement (CRM) Architect with over 11+ years of end-to-end implementation experience across Sales, Customer Service, Field Service, and Marketing modules. Skilled in aligning business needs with technical CRM solutions through hands-on development, customization, and integration. Proven ability to lead global CRM programs that enhance productivity, user experience, and profitability.

Proficient in designing enterprise-grade solutions using Power Platform (Power Apps, Power Automate, Power Apps, Functions, Service Bus, and DevOps pipelines for CI/CD. Recognized for simplifying complexity and accelerating digital transformation through secure, scalable CRM ecosystems. Expert in migration, version upgrades (2013–D365 Online), security architecture, advanced workflows, and data analytics. Passionate about agile delivery, stakeholder engagement, performance optimization, and mentoring cross-functional teams across cloud and on-prem environments. SKILLS

• Dynamics 365 CE: Sales, Customer Service, Marketing, Field Service

• Business Process Flows, SLAs, Lead/Opportunity Lifecycle, Knowledge Base

• Case Management, Work Orders, Campaign Automation, Segmentation

• JavaScript, TypeScript for Form Logic, UI Enhancements

• PCF Controls, Web Resources, UCI Customization

• Ribbon Workbench, Command Bar Modifications

• Power Automate (Cloud Flows, Approvals, Data Sync, Integration Automation)

• Dataverse (Entity Modeling, Relationship Design, Security)

• Azure Functions, Logic Apps, Service Bus, REST/OData APIs

• KingswaySoft/SSIS for ETL and large-scale migrations

• Power BI Embedded Dashboards

• SSRS, FetchXML, Advanced Find, Excel Exports

• Real-Time Visualizations and Role-Based Insights

• Azure DevOps, CI/CD Pipelines, Git Repositories

• Environment Strategy (Dev, UAT, Prod), Solution Layering

• Automated Testing, Deployment Automation, Documentation

• Plugins & Custom Workflow Assemblies (C#, .NET)

• Power Apps (Model-Driven & Canvas), Custom Pages, Component Libraries

• Integration with ERP, Outlook, SharePoint, Email & Calendar Systems BI), Dataverse, C#, .NET, JavaScript, and PCF controls. Strong command of Azure integrations using Logic CRM Modules & Functional Expertise

Programming & Customization

Power Platform & Development

Integration & Data Migration

Reporting & Analytics

DevOps & ALM

PROFESSIONAL EXPERIENCE

Tempus Labs

Lead Dynamics 365 CRM Architec 2022.10 - Present

• Directed the end-to-end architecture and delivery of Microsoft Dynamics 365 CE implementations, focusing on Sales, Customer Service, and Field Service modules.

• Collaborated with enterprise clients to translate complex business requirements into scalable CRM solutions aligned with long-term digital transformation goals.

• Designed reusable solution frameworks using model-driven Power Apps, Power Automate flows, and Azure Logic Apps for cross-platform automation.

integration triggers.

• Integrated external systems using Azure Functions, RESTful APIs, and Service Bus to support secure and real-time data exchange.

• Led DevOps CI/CD pipeline strategy for solution deployments across environments, ensuring ALM best practices.

• Managed governance, security roles, and compliance by configuring Azure AD and role-based access controls.

• Provided mentorship to developers and functional consultants and served as the SME for all CRM initiatives. Pixo

Senior Dynamics CRM Engineer 2019.08 - 2022.09

• Delivered high-performance CRM solutions using Dynamics 365 CE, with a focus on Sales automation and Case Management.

• Created complex plugins and business logic to enhance system reliability and automate high-volume workflows.

• Designed responsive Power BI dashboards embedded within CRM to empower business users with real-time data insights.

• Led the development of model-driven apps using Dataverse to streamline sales and service processes across departments.

• Integrated Dynamics 365 with third-party tools like Outlook, Exchange, and SharePoint via Azure Functions and Logic Apps.

• Applied Agile methodologies in collaboration with product owners, participated in sprint planning, demos, and retrospectives.

• Managed production releases using Azure DevOps, conducted code reviews, and ensured unit/integration test coverage.

PentaLoop

Dynamics 365 CRM Consultant 2017.07 - 2019.08

• Led CRM solution design and delivery across multiple client projects, tailoring Dynamics 365 CE configurations to meet vertical-specific needs (retail, logistics, manufacturing).

• Conducted discovery workshops and translated requirements into functional specifications, process flows, and user stories.

• Customized entities, views, forms, and dashboards for case tracking, SLA enforcement, and lead nurturing processes.

• Developed Power Automate flows to automate sales pipelines, escalation processes, and marketing campaign triggers.

• Facilitated data migration using KingswaySoft and ensured data quality through field mapping, validation, and UAT.

• Delivered end-user training, produced documentation, and provided post-deployment support and enhancements.

Dynamics 365 Developer 2014.02 - 2017.06

• Oversaw plugin and custom workflow development in C#/.NET for process automation, validation, and SimCrest Inc.

• Designed and implemented CRM solutions using Dynamics CRM 2015/2016, with focus on form customizations and automation.

• Developed reusable plugins, JavaScript libraries, and workflows for sales lifecycle automation and service case handling.

• Delivered advanced SSRS and FetchXML reports for pipeline forecasting and operational dashboards.

• Participated in CRM upgrade projects from 2013 to 2016, including solution merging, customizations refactoring, and regression testing.

• Integrated Dynamics CRM with internal billing and ERP systems via SOAP/REST APIs and .NET Web Services.

• Contributed to technical documentation, deployment planning, and debugging of production issues in client environments.

EDUCATION

Bachelor of Science in Computer Science

CERTIFICATION

• MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

• PL-400: Power Platform Developer Associate

Contact this candidate