Customer Service General Manager

MANDY MASKER

n 321-***-**** )n *********@*****.*** n 231 Aquarius Ave SE, Palm Bay, FL 32909

PROFESSIONAL SUMMARY

Highly experienced and dedicated hospitality professional with over 30 years of hands-on experience in restaurant ownership, management, and bartending. Proven expertise in customer service, team leadership, and operational excellence. Recognized for successfully launching and managing multiple well-loved local restaurants across Brevard County. Skilled in POS systems, budgeting, staff development, and community engagement, with a genuine passion for creating memorable dining experiences and strong customer loyalty.

CORE STRENGTHS

• Restaurant & Bar Management

• Bartending & Mixology

• Exceptional Customer Service

• POS System Operations (Square, Toast, Clover, etc.)

• Team Leadership & Employee Training

• Payroll, Scheduling & Cost Control

• Menu Design & Food Quality Assurance

• Marketing & Community Relations

• Vendor & Inventory Management

PROFESSIONAL EXPERIENCE

Owner / General Manager / Lead Bartender

That Little Restaurant – Melbourne, FL (1992 – 2016 2020 – 2022) Owned and operated a successful family-style restaurant serving the Melbourne community for more than two decades. Oversaw all aspects of daily operations, including staffing, scheduling, payroll, and vendor management. Delivered top-quality service and built strong relationships with loyal regular customers. Served as lead bartender, crafting cocktails, managing bar inventory, and maintaining compliance with beverage regulations. Trained and supervised staff to ensure consistent quality and exceptional guest experiences. Implemented POS systems and streamlined workflows to improve efficiency and accuracy. Managed menu development, food preparation standards, and cost control to maintain profitability. Organized special events and marketing promotions to attract new customers and strengthen community presence.

Owner / General Manager

The Big Biscuit – Cocoa Beach, FL (2016 – 2017)

Opened and managed a popular breakfast and brunch restaurant known for hearty Southern-inspired meals. Designed and developed the menu, handled staffing and scheduling, and oversaw daily operations. Built strong vendor relationships and managed ordering, inventory, and budgeting. Promoted the business through local partnerships, advertising, and word-of-mouth marketing. Owner / Manager

That Little Café – Indian Harbour Beach, FL (2017 – 2018) Opened and operated a neighborhood café offering breakfast, coffee, and light fare. Managed day-to-day operations, menu planning, and staff scheduling. Focused on providing a friendly, welcoming environment and personalized customer service. Oversaw cash handling, inventory, and POS operations to ensure smooth, efficient service. EDUCATION

Brevard Community College – Melbourne, FL (1998 – 2000) Associate of Arts (A.A.) Degree

Eau Gallie High School – Melbourne, FL (Class of 1998) ADDITIONAL INFORMATION

• Excellent communication and interpersonal skills

• Strong leadership and organizational abilities

• Dependable and dedicated to high-quality service

• Experienced in high-volume, fast-paced environments REFERENCES

Noreen Goldsmith – Former Manager Phone: 321-***-**** Jason Stoudt – Former Colleague Phone: 772-***-****

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