Customer Service Representative

CORY DAVIS

**** ****** ***** **, *******, FL 813-***-**** ***********@*****.***

Detail-oriented professional seeking a client support position to leverage strong communication abilities and a proven history of surpassing client expectations, contributing to a positive brand reputation EXPERIENCE

2020-Present

Remote Customer Service Representative Health Plan One Orlando, FL

• Guided clients through insurance and retirement plan options, handling sensitive financial information with accuracy and compliance.

• Answer incoming calls, listen to customer concerns, and provide information about products, services, or account details.

• Process payments, issue refunds, take orders, and handle returns. Interface with leadership and key stakeholders to plan and contribute information and analysis to support strategic planning initiatives

• Accurately record details of customer interactions, actions taken, and information provided. 2023-2025

Lead Bartender Pinstripes Orlando, Fl

• Supervise and coordinate bar staff, providing ongoing coaching and training on recipes and service standards.

• Oversee daily bar operations, including opening and closing procedures

• Ensure high standards of quality of drink and service 2015-2018

Bartender Cooper’s Hawk Winery and Restaurant Orlando, FL

• Prepare a variety of alcoholic and non-alcoholic beverages, adhering to established recipes and presentation standards.

• Keep the bar area clean, organized, and stocked with necessary supplies, including ice, garnishes, and clean glassware

• Accurately handle cash and card transactions, process checks, and operate the POS system EDUCATION

June 2021

University of Central Florida – Certificate in Cyber Security, 2021 CORE QUALIFICATIONS

• Call Center Operations & SLA Management

• Capacity Planning & Scheduling

• Customer service driven

• Budget Oversight & Resource Allocation

• Performance Reporting & Data Analysis

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