Customer Service Data Entry
Resume:
€ Resume *.pdf E (Q :
LISA DECKER
*************@*****.*** 425-***-**** Everett, Washington 98201
Experience
goodtimes taxi and delivery Everett, WA Researched and targeted prospective customers to support business
Sub Contractor for Lead Gerneration development objectives.
03/2022 - 01/2082 © Identified valuable leads through several key methods, including social
media, networking events and targeted marketing.
© Phoned leads from referrals and telemarketing lists and asked appropriate
questions to determine needs and requirements.
© Cultivated lucrative relationships with customers by using active listening,
strong communication and exemplary issue resolution skills.
© Applied lead generating methods in high number of cold calls per day.
Angel of the Winds Casino Resort Everett, © Processed payments promptly for customers to exceed productivity
WA standards.
Customer Service Associate © Assisted with training new cashiers and customer service team members to
01/2020 - 09/2021 increase speed of onboarding.
Scanned, priced and bagged customer groceries quickly to keep lines
moving.
© Rotated and merchandised products at point-of-sale to improve impulse
buy rate.
© Authorized discounts and special actions to resolve customer disputes and
maintain satisfaction.
© Assisted management with developing and managing employee
improvement strategies to encourage exceptional performance from staff.
© Verified customer age requirement for alcohol or tobacco purchases.
© Inventoried stock and placed new orders to maintain supplies for expected
demand.
© Answered customer questions and provided store information.
© Directed trash removal and sanitation procedures to keep aisles and
register area organized.
© Performed merchandising and signage updates during weekly and
seasonal promotional changes.
© Oversaw work of cashiers to identify strengths and weaknesses in
customer service, payment processing or merchandising plans.
shoe carnival warehouse Evansville, IN Supported customer service goals and enhanced relations through friendly,
Customer Service Associate knowledgeable and positive communication.
02/2007 - 03/2008 © Delivered fast, friendly and knowledgeable service for routine questions
and service complaints.
© Met and exceeded productivity targets by handling every interaction with
top-notch customer service.
© Followed policies and procedures to meet or exceed established
performance requirements.
© Promoted brand and marketing campaigns to create interest with
customer.
© Developed and organized electronic files to maintain customer service-
related documents.
Education and Training
Boonville High School Boonville, IN
High School Diploma
06/1992
rs
[I O <
Contact this candidate