Case Management Crisis Intervention

OPAL RAGLIN-KING

Hollywood, FL 813-***-**** ***********@*******.***

PROFESSIONAL SUMMARY

Results-driven social services professional with 20+ years of experience in case management, housing programs, and crisis intervention. Proven ability to support vulnerable populations, manage complex cases, and coordinate with community partners. Seeking to contribute to mission-driven organizations in the government or nonprofit sectors.

CERTIFICATIONS

Florida Commissioned Notary Public

SKILLS

American Sign Language (ASL) – Conversational Proficiency

Case Management & Client Advocacy

Crisis Intervention & Conflict Resolution

Needs Assessment & Care Planning

Community Outreach & Resource Coordination

HMIS & Data Reporting Systems

Public Assistance Programs & Housing Support

Strong Communication & Interpersonal Skills

LEADERSHIP & COMMUNITY ENGAGEMENT

Chairperson, South Area Advisory Council

Broward County Schools, May 2025 – Present

- Preside over meetings of the South Area Advisory Council.

- Sign all official council communications, including letters and reports.

- Serve as an ex-officio member of all committees except the Nomination Committee.

- Fulfill all duties required of the Chairperson and additional tasks assigned by the Council.

- Represent the South Area Advisory Council at District Advisory Council meetings.

- Co-sign disbursements of funds in accordance with Council procedures.

- Maintain eligibility as a parent representative with a child enrolled in a South Area school.

Vice Chairperson, South Area Advisory Council

Broward County Schools, Sept 2022 – Apr 2025

- Served as Vice Chair for both Elementary and Secondary sectors within the South Area.

- Presided over council meetings in the absence of the Chairperson.

- Represented the Chairperson in executing assigned duties.

- Collaborated with board members and school community to promote family and student engagement.

- Acted as a liaison between parents and the school system, ensuring diverse voices were heard.

- Upheld council guidelines, including parent-only representation.

- Participated as an active member of the Executive Board.

PROFESSIONAL EXPERIENCE

Volunteer Office Support Assistant

Orangebrook Elementary School, Aug 2023 – Jun 2025

- Performed clerical duties to support daily operations.

- Responded to inquiries from parents, students, and the public.

- Verified reports and data for accuracy.

- Routed phone calls and greeted visitors.

- Promoted exceptional customer service.

Case Manager

Indelible Management Solutions (Florida Homeowner Assistance Fund), May 2022 – Jun 2023

- Delivered $1.4M in mortgage and utility assistance.

- Managed over 90 active applications; completed 42 foreclosure cases.

- Assisted applicants with registrations and document submissions.

- Conducted eligibility screening and submitted urgent escalations.

Shelter Case Manager & Office Support Personnel

Broward County Homeless Initiative Partnership, Jul 2021 – Feb 2022

- Coordinated shelter placements and maintained family waitlists.

- Conducted COVID-19 testing and homeless intakes.

- Provided crisis resources and performed facility monitoring.

- Maintained accurate data in the Homeless Information Management System.

Housing Specialist

Nan McKay & Associates, Nov 2020 – Jun 2021

- Managed annual certifications and rent calculations.

- Guided clients on program guidelines and relocation processes.

- Mediated conflicts between tenants, landlords, and the housing authority.

Intake Specialist

RCS Grace House, Aug 2019 – May 2020

- Performed pre-screening, assessments, and move-in coordination.

- Facilitated community partnerships and attended networking events.

- Conducted client interviews and drug screenings.

- Maintained professional records and attended training programs.

EDUCATION

American Sign Language College Credit Certificate, Miami Dade College, May 2025

University of South Florida, Tampa, FL

Bachelor of Science in Interdisciplinary Social Sciences

Hillsborough Community College, Tampa, FL

Associate of Science in Counseling and Human Services

Associate of Arts in General Studies

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