Technical Support Customer Service

JAMAL OLADELE

Rolla, United States ***** 573-***-**** *************@*****.***

https://www.linkedin.com/in/jamaloladele

Experienced Technical Support Specialist with a proven track record in troubleshooting and resolving technical issues. Adept at providing exceptional customer service and technical assistance in fast-paced environments. Strong background in system administration, software installation, and network configuration. Committed to delivering high-quality support and improving user satisfaction. Excellent communication and problem-solving skills enhance efficiency and effectiveness in technical support roles. MISSOURI UNIVERSITY OF SCIENCE AND TECHNOLOGY,

Rolla, United States

Research Assistant

Assisted in the design and execution of research projects, ensuring accuracy and validity. Collected and analyzed data using statistical software, contributing to research findings. AMAZON DEVELOPMENT CENTER, Pune, Maharashtra,

India

Technical Computer Support Technician

Resolved technical issues for end-users, achieving a perfect satisfaction rate. Escalated unresolved issues to higher-tier support teams as needed. PREGRAD, Remote

Customer Service Representative

Processed large datasets with accuracy, ensuring data integrity for projects monthly. Automated data extraction processes, saving hours of manual work per month. GLOBAL ARCUS, Remote

Technical Support Analyst

Maintained educational software, ensuring 100% operational efficiency and minimal downtime. Installed and configured software, supporting department with updated educational tools. Collaborated with IT department, ensuring seamless operation of educational platforms. MISSOURI UNIVERSITY OF SCIENCE AND TECHNOLOGY,

Rolla, Missouri

Bachelor of Science, Computer science

SUMMARY

EXPERIENCE

02/2025 - Present

06/2023 - 11/2023

03/2021 - 03/2023

10/2016 - 01/2021

EDUCATION

Expected graduation 06/2026

Bachelor of Science, Computer science

SANDIP UNIVERSITY NASHIK, Nashik, India

Bachelor of Technology, Computer science and engineering THE FEDERAL POLYTECHNIC ILE OLUJI, Ondo, Nigeria

Associate degree, Computer engineering

SUNSHINE INTERNATIONAL HIGH SCHOOL, Ibadan,

Nigeria

High school diploma, Science

FUNDAMENTALS OF DIGITAL MARKETING

GOOGLE WORKSPACE ADMIN

PROGRAMMING USING PYTHON BY 365 DATA SCIENCE

POWERBI

TABLEAU DESKTOP CERTIFIED PROFESSIONAL

PYTHON PROGRAMMER BOOTCAMP

TIME SERIES ANALYSIS IN PYTHON

CERTIPORT CERTIFICATION IN KEY APPLICATIONS

CERTIPORT CERTIFICATION IN NETWORKING

CUSTOMER SERVICE TECHNICAL TROUBLESHOOTING

COMMUNICATION SKILLS PRODUCT KNOWLEDGE

MICROPROCESSORS SOFTWARE INSTALLATION

OPERATING SYSTEMS HARDWARE DIAGNOSTICS

PROGRAMMING LANGUAGES NETWORK ADMINISTRATION

DATABASE MANAGEMENT CYBERSECURITY BASICS

06/2024

11/2019

08/2015

CERTIFICATIONS

SKILLS

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