Debt Collection Business Systems
Resume:
Lori Shore-Horton
Akron OH 267-***-**** **********@*****.***
Professional Summary
Experienced collections supervisor, capable of working with diverse teams and changing collection environments. Comprehensive understanding of collections process and client needs.
Professional Experience
Vital Recovery Service Columbus OH
Collection Supervisor 11/2020-03/2022
Manage employee team (50 employees) including administrative functions (i.e. payroll and timecards) and corrective action
Assist with employee training including system tutorials
Process escalation calls and payments
Maintain Watchlists
Pasco, Inc. Hudson OH
Collections 02/2020-04/2020
Performed outbound telephone debt collection attempts for state taxes and court balances
Laid off due to COVID-19
SRA Mount Laurel NJ
Collections Specialist 10/2019-02/2020
Performed outbound telephone debt collection attempts for consumer loan – auto loan default
Grimley Financial Corporation Philadelphia PA
Medical Collector 11/2018-05/2019
Performed outbound telephone debt collection attempts for healthcare portfolio consisting of hospital, multiple, and single physician practices
Completed all required client and in-house documentation to record collection attempts and recoveries
American Business Systems (ABS), Inc. Southampton PA
Business to Business (B2B) Sales Representative 08/2015-05/2017
Contacted businesses to discuss marketing and promotional needs
Sell, upsell, and cross sell company products and services to meet identified marketing and/or promotional needs of business customers
Progressive Financial Eddystone PA
Collector 07/2013-08/2015
Performed outbound telephone collection of delinquent student loan accounts for Department of Education
Completed all required client and in-house documentation to record collection attempts and recoveries
Education
Star Career Academy Philadelphia PA
IHIT Program Graduate 11/2011
Community College of Philadelphia Philadelphia PA Business Management 06/1992
Contact this candidate