Case Manager Team Leader
Resume:
Ronisha Smith
Fredericksburg, VA *****
*************@*****.***
Professional Summary
Work will with others associates degree in criminal justice. Team leader, work in a fast pace setting. Communicating well with others.
Willing to relocate to: Norfolk, VA - Fredericksburg, VA - Orlando, FL Authorized to work in the US for any employer
Work Experience
Case Manager
MCKESSON / US ONCOLOGY-Cleveland, OH
Present
Provide Service working as an Case Manager responsible for utilizing patient cases making outbound calls to patients Primary insurance companies to obtain pharmacy coverage or medical coverage. Making calls to providers and patient to obtain any missing information or to get a prior authorization initiated for patients' medication, assist with working mandatory hubs along with assisting with inbound calls. Help leadership with assisting with taking cases back term cases and help side by side with training with staff, auditing cases.
Foundations of Senior Living
Faith life Service-Phoenix, AZ
June 2018 to November 2018
Behavior Health Technician (BHT)
I provide direct care supportive and administrative services to clients that have been diagnosed with a Serious Mental Illness (SMI) I am responsible for the overall supervision of daily activities to include skills of daily living social and recreational activities. I am responsible for providing transportation as needed and ensuring that needs are met according to the Individual Service Plan (ISP) I am responsible for updating client records as needed and participating in the development of the Individual Service Plan (ISP) by providing input to the clinical team when scheduled and as needed. I am responsible for documenting progress and barriers to treatment goals daily and reporting any significant changes as relates to the signs/symptoms of Mental Illness. I supervise self-administration of medications. I am responsible for facilitating and promoting integrated care by ensuring that client is seeing Primary Care Physician as scheduled and as needed. I participate in crisis intervention as needed. Clinical Support Specialist
Life Well-Phoenix, AZ
August 2017 to May 2018
Clinician Associate (BHT)
I was responsible for providing supportive and administrative services to the SMI adult population by conducting initial intakes, verifying Arizona Health Care Cost Containment System (AHCCCS) qualifications and making appropriate referrals to assigned programs. I worked closely with the Substance Abuse Program providing supervision, support and administrative services to women with children. I worked with clients that were diagnosed with co-occurring disorders assisting them with skills of daily living and supervision of self-administration of medications. I recorded and documented daily progress and barriers to treatment and assisted clients with meeting treatment goals according to their Individual Service Plan (ISP) I transported clients as needed and assisted with contacts with supporting agencies.
Aztec
Care Giver (BHT)-Phoenix, AZ
June 2017 to August 2017
I provided supervision and support to clients that were Developmentally Disabled (DD) and Seriously Mentally Ill (SMI) I assisted with daily living skills and supervised self-administration of medications. I transported to and from day programs and Primary Care Physician and I provided support with families through personal family visits. I worked closely with both the (IEP) & (ISP) I documented daily progress and barriers and provided direct support as needed to meet treatment goals. Behavior Health Tech (BHT)
Concentric Health Care Solutions-Scottsdale, AZ
December 2015 to September 2016
I worked as a BHT assigned specifically to Arizona State Hospital Forensics Unit. I provided direct supervision and support to Seriously Mentally Ill (SMI) clients that were institutionalized in the Arizona State Hospital. I assisted with daily living skills. I provided one on one high risk crisis supervision and monitored intake of medications as given by Psychiatric Registered Nurse. I documented daily progress and monitored for increase in signs & symptoms of mental illness and violent behavior. I assisted with crisis intervention as needed.
Arizona Mentor
Home Care Provider (BHT)-Phoenix, AZ
June 2015 to November 2015
I provided direct in home support to a client with Developmental Disabilities. I assisted with skills of daily living. I supervised the self-administration of medications. I assisted with transportation to and from Primary Care Physician. I assisted client with meeting treatment objectives according to Individual Service Plan (ISP) I documented and recorded progress and barriers to treatment. Teacher's Aide (BHT)
Dependable Staffing Services-Phoenix, AZ
January 2015 to May 2015
I worked in a classroom setting with children some with special needs. I assisted the primary teacher with lessons plans and with behavior health concerns. I participated in the Individual Education Plan (IEP) process and provided direct support to include crisis intervention as needed. Direct Care Worker
Tungland Corporation-Phoenix, AZ
December 2012 to December 2014
Direct Care (BHPP)
I supervised and provided supportive services to clients diagnosed with Developmental Disabilities (DD) and Serious Mental Illness (SMI) I supervised and assisted with skills of daily living. I supervised the self-administration of medication. I documented daily progress and barriers to treatment. I participated in both the Individual Education Plan (IEP) and Individual Service Plan (ISP) process. I conducted crisis intervention as needed.
Education
Criminal Justice (Bachelor's degree)
Marshall University-Huntington, WV
August 2022 to Present
CPR/FIRST AID (Associates)
Phoenix Community College-Phoenix, AZ
2018
Skills
• Insurance Verification (6 years)
• Teaching
• Computer Skills (10+ years)
• Customer Service (6 years)
• Case Management (6 years)
• CPT Coding
• Classroom Experience
• Developmental Disabilities Experience (10+ years)
• Typing (10+ years)
• Special Needs (10+ years)
• Microsoft Word (10+ years)
• Health Insurance (2 years)
• Windows
• ICD-10 (6 years)
• Special Education
• Excel (6 years)
• Crisis Intervention
• IVR
Certifications and Licenses
Driver's License
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