Customer Service Representative
Resume:
Crystal Amelung
**** ************** ** *** *******, TX 78201
Email: *******.****.*******@*****.***
Phone: 210-***-****
Career Objective
Enthusiastic Customer Service Representative with Entry Level experience in Remote Customer Service. Positive and objective thinker, I'm a fast learner with software programs ready to build on my new skill set in a remote setting. I'm familiar with Office Software such as Word, Excel, and PowerPoint. I'm always working to improve my typing skills, and my personal computer has a 6-core processor with 8GB of RAM. My internet connection has an upload speed of 20mps, and a download speed of 820mps, with hardwired connection. I also have a USB Headset for phone calls. I can multitask with computer programs, and am capable of using dual monitors if needed. I'm skilled in the CxOne program, specifically the MaxDialer. I'm also familiar with Sfax, and using a VPN to access internet, as well as Cisco Duo for 2factor vertification. If need be, I am also familiar with a remote desktop and VMWare, for accessing sensitive data on my personal computer.
Experience
Start Date: 2/26/2024-present day
Call Center Agent at OneTouch Direct (Zelis Program) 4902 W Sligh Ave, Tampa, FL 33634
Direct Supervisor: Stacey Stambaugh Program Supervisor: Matthew Brian Skills Include:
Taking inbound calls and making occasional outbound calls Customer Service, locating payment information for providers and payers Data Entry, accurately and efficiently documenting each call for future acct reference Maintaining a positive attitude to ensure client confidence in Zelis program CxOne MaxDialer and Agent programs
Sfax
Cisco Duo
VPN networking
Education
Medina Valley High School
Castroville, TX 78009
High School Diploma
Computer Skills
Microsoft 365/OpenOffice (Word/Writer, Excel/Calc, PowerPoint/Impress) WPM is 40-50, with an average accuracy of 95%
Always working to familiarize myself with various online software for remote applications, such as Mail Chimp and VoIP programs, like CxOne.
Enthusiasm for learning new skills and improving existing skills. Multitasking with different programs.
Nice CxOne MaxDialer and Agent dialer
Sfax
VPN networking
Remote Desktop
VMWare, if need be for working on my personal computer Cisco Duo
Other Relevant Skills
Phone Skills and Etiquette
Customer Service- ensuring customer/client confidence and satisfaction with every encounter. Enthusiasm for learning new skills.
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