Customer Service Guest Experience

Joelyne Mercedes

Houston, TX *****

****************@*****.***

+1-954-***-****

Authorized to work in the US for any employer

Work Experience

Waitress/Server

Playground-Miami, FL

November 2024 to June 2025

• Greet and interact with guests in a friendly and professional manner to create a welcoming VIP experience.

• Provide bottle service, including presenting, preparing, and serving beverages at VIP tables.

• Upsell premium bottles, mixers, and add-ons to maximize sales and enhance the guest experience.

• Coordinate with security and staff to ensure guest safety and smooth service operations.

• Maintain cleanliness and organization of tables, sections, and service areas.

• Handle payments, process transactions accurately, and manage guest tabs.

• Deliver exceptional customer service by anticipating guest needs and resolving concerns quickly.

• Promote specials, events, and services to encourage guest engagement and repeat business. Skills

• Communication skills

• Serving

• Customer service

Languages

• Spanish - Fluent

• English - Fluent

Certifications and Licenses

TABC Certification

Contact this candidate