Release Analyst
Resume:
John Crider
****************@*******.***
Core Skills
Software: Microsoft Office, Word, Excel, PowerPoint, Outlook, Gmail, File Explore, Slack, MS Teams, Avaya, Zoom, WireShark, PowerShell, CRM/ Salesforce, Zabbix, MailChimp.
Search Engine: Google Chrome, Safari, MS Edge, Opera (/GX)
OS: Linux, MacOS, Windows
IOS: Apple, Android.
Network Protocols (HTTPS, DNS, FTP, DHCP, etc.) DB: MySQL, Oracle, PostgreSQL;
Other Skills: Documentation, Data Analytics, Software Changes, Troubleshooting Assistance, Quality Checks, Configurations, Attention to detail, SQL, Release Function, Version Control, Troubleshooting, Application Logs, Event Viewers, Registry, Release Teams, Support Incidents, Communication, Risk Management, Issue Resolution, Release Scope, Release Schedule, Release Quality, Release Management Tools, Progress Measurement, Budget Management, Build Integrity, Artifact Integrity, Production Releases, Release Processes, Downtime Minimization, User Impact Minimization, Strategy Development, Autonomy, Guidance, Mentorship, Customer Service, Quality Assurance, Marketing.
Education
Ashworth College
1 Year at College: Psychology
Chattahoochee Tech
1 Year at a Technical School: Computer Science
CompTIA
A+, Network+ & Security+
Certificates
SQL Bootcamp Dec 2022
Udemy.com
Microsoft Excel Oct 2022
Udemy.com
Work Experience
Release Analyst
Meridian Cooperative Atlanta, GA
●Facilitate, coordinate, and manage software changes, configurations, and the release function.
●Monitor code through the various cycles of development (testing, staging, and production). Analyze code dependencies and move stable code to the appropriate environments. Ensure version control is applied to the correct code sets in different environments and develop automated configuration tests.
●Troubleshoot and review application logs, event viewers, and the registry.
●Coordinate releases to ensure that the integrity of the live environment is protected and that the correct components are released.
●Coordinate build and test environments teams and release teams.
●Maintain quality checks on releases and record those that directly or indirectly cause support incidents.
●Effectively communicate with team members of other departments, including Product and Technical Support.
●Manage risk and resolve issues that affect release scope, schedule, and quality.
●Contribute to the design of IT?s strategic direction for release management tools.
●Measure and monitor progress to ensure application releases are delivered on time, within budget, and meeting or exceeding expectations.
●Ensure the integrity of builds and artifacts to support successful production releases.
●Create and maintain documentation related to release processes.
●Provide support and troubleshooting assistance during release activities to minimize downtime and impact on users.
●Contribute to strategy development across the team, while conducting work with a moderate degree of autonomy and providing guidance and mentorship to junior Release Analyst colleagues.
Sales Marketing Director
Dixie Exterminators Marietta, GA
●Provided customer service and Quality assurance of services. Documentation using Microsoft excel and CRM, Troubleshooting.
●Head of marketing team using mail-outs and email marketing platforms like Mailchimp.
●Mentored and trained sales team members, resulting in improvement in overall team performance and individual skill sets.
Sales Manager
All My Sons Moving and Storage Roswell, GA
●Provided customer service, Quality assurance, and Product Promotion and services. Data Entry/ Documentation using Microsoft excel and CRM, Troubleshooting.
●Mentored and trained sales team members, resulting in improvement in overall team performance and individual skill sets.
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