Scrum Master Project Manager

JOSHUA SMITH.docx

Joshua Smith, CSM, SSM Page

Joshua Smith, CSM, SSM

New York, NY phone **********@*****.*** linkedin

SCRUM MASTER

Driving Agile Excellence and Transforming Teams for Optimal Performance in Project Delivery

Certified Scrum Master and former athlete turned technology leader with 7+ years of experience driving Agile transformation, delivery velocity, and digital modernization initiatives. Proven expertise managing cross-platform teams (iOS, Android, Web), aligning stakeholders, and delivering scalable solutions in fast-paced environments. Known for building high-performing teams, implementing lean delivery frameworks, and coaching toward sustainable Agile maturity. Proficient in organizing effective status meetings and releases between teams, ensuring project deliverables align with organizational goals. Proven ability in risk management, issue resolution, and maintaining high-quality project outcomes. Specialized in supporting squad leads with project management tools like Jira Align and Jira, contributing to backlog maintenance. Thought leader, instrumental in conducting daily scrums, refinement sessions, sprint reviews, and retrospectives for full team engagement and timely delivery of incremental objectives.

·Risk Mitigation Business Automation

·Agile Values, Principles, Practices

·Jira Slack Confluence

·Agile and Waterfall Delivery

·Lean and Six Sigma Kanban

·User Documentation

·Process Improvement

·Scrum Framework

·Retrospectives & Reviews

·Product Backlog Refinement

·Training Development

·Business Process Mapping

·Impediment Resolution

·Sprint Planning and Review

·Cross-Functional Team Building

CAREER EXPERIENCE

Cintas New York 2018 to Present

TECHNICAL PROJECT MANAGER

Successfully managed three development teams, including iOS, Android, and web application teams, utilizing Kanban methodology for optimized workflow and delivery.

·Spearheaded an Agile transformation initiative across all teams, improving collaboration and iterative delivery; resulting in a 20% boost in team velocity and accelerated product launch cycles.

·Implemented a Kanban-based system to visualize and streamline workflows, increasing transparency, reducing bottlenecks, and ensuring faster response to changing priorities.

·Cultivated a culture of cross-functional alignment and continuous improvement by launching agile playbooks, facilitating interactive team-building sessions, and introducing knowledge-sharing ceremonies.

·Led core Agile ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives), driving team engagement and ensuring consistent delivery of high-quality increments.

·Collaborated with Product Owners to manage and groom the product backlog in JIRA, enforcing readiness standards, traceability to epics, and clarity in requirements tied to business value.

·Developed and maintained Confluence spaces for team operating agreements, PTO calendars, documentation archives, and meeting notes, enhancing team autonomy and operational clarity.

·Built automated dashboards to monitor sprint health, visualize burndown trends, track in-progress stories, and surface emerging delivery risks.

Nike New York 2015 to 2018

Business Analyst

Conducted in-depth market and demand analysis to identify growth opportunities and declining trends, influencing product strategy and go-to-market decisions.

·Collaborated with cross-functional technical teams to define, document, and validate business requirements, translating stakeholder needs into actionable solutions.

·Developed and implemented workflow and process improvement strategies, resulting in increased operational efficiency and cost savings.

·Led requirements gathering for new initiatives through stakeholder interviews and workshops; provided ongoing status reports to leadership throughout the project lifecycle.

·Translated product roadmap features into detailed user stories and acceptance criteria to support Agile development teams.

·Tested and evaluated end-to-end business processes, recommending enhancements that improved delivery timelines and customer outcomes.

·Analyzed process inefficiencies and led optimization initiatives to eliminate bottlenecks and enhance overall throughput.

·Identified business risks and opportunities, developed mitigation strategies, and proposed scalable solutions with measurable business impact.

Washington Generals Basketball Team – Global Washington 2013 to 2015

PROFESSIONAL BASKETBALL PLAYER

Represented the Washington Generals in high-profile international basketball tours, performing in major arenas across North America, Europe, Asia, and beyond. A key contributor to team performance, audience engagement, cross-cultural representation, and disciplined execution under pressure. Demonstrated exceptional adaptability, teamwork, and communication in dynamic, fast-paced environments.

·Delivered consistent on-court performance while adapting to new environments and audiences, contributing to a high-travel, high-visibility entertainment and athletic experience.

·Collaborated with teammates and event staff across various countries, ensuring smooth coordination, schedule adherence, and professionalism across global tour stops.

·Promoted team values and maintained peak performance under pressure, strengthening group morale and operational discipline throughout multi-country campaigns.

·Engaged with diverse international audiences and cultures, building global communication and interpersonal skills that continue to shape cross-functional collaboration.

·Maintained rigorous training schedules, balancing travel and physical readiness with team cohesion and commitment to excellence.

CERTIFICATIONS

·Certified ScrumMaster (CSM), Scrum Alliance

·SAFe 6.0 Scrum Master (SSM), Scaled Agile, Inc.

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