Quality Assurance Team Members
Resume:
Gina Manguilli
North Haven, CT **473
******@*****.***
SKILLS
● Quality Assurance ● Compliance Auditing
● Peer Coaching ● Workflow Management
● External Client Communication ● Reporting and Documentation
EXPERIENCE
NEIS, Inc. Cheshire, CT – Remote Premium Audit Reviewer
November 2002 - PRESENT
● Independently analyze Workers Compensation and General Liability audits to compliance standards for completeness and accuracy. Proofread and edit documents to appropriate standards
● Complete both operational and financial audit for multiple insurance carriers
● Identify and cultivate partnerships with team members to resolve audit errors and coach team members on error trends to improve accuracy rates
● Exceeded quarterly productivity requirements while maintaining 99%+ accuracy rates
FISERV, Inc. Glastonbury, CT - Customer Service Specialist
January 2015-August 2018
● Serviced clients with detailed product knowledge and enhanced agency relationships through ongoing and positive communication
● Worked collaboratively with team members and clients to analyze and resolve product issues and correct statement inaccuracies
● Created detailed documentation of client conversations and steps taken to rectify problem in order to identify trends and find and fix deficiencies
● Communicated with all team members to compile and synthesize data
North Haven Public Schools, North Haven, CT – ABA Training/Paraprofessional Aide
September 2011-April 2013
● Provided students with personalized educational, behavioral and emotional support
● Supervised students and maintained order in the classroom ● Individual ABA training with ages 4-6
Gaylord Hospital New Haven, CT – Exercise Physiologist
January 1998-November 2000
● Customized physical therapy techniques, instructed and coordinated activities to meet individual needs based on injury
● Reviewed medical records of patients prior to visits to determine physical limitations, precautions and contra-indications
● Facilitated ADL’s and assisted patients with functional mobility to increase comfort and quality of life
● Designed individualized exercise plans to improve physical fitness and strength
EDUCATION and TRAINING
Southern Connecticut State University - September 1995–May 1997
● Master of Science/Exercise Physiology
Quinnipiac University - September 1991 – May 1995
● Bachelor of Science/Athletic Training
Contact this candidate