Customer Service Patient Access
Resume:
Rachael Ottley
Farmington, NY *****
***********@*****.***
Professional Summary
Hi, my name is Rachael! I’m a mother of 3 children! 2 or still at home and my oldest son is in college! I just recently moved into my sister’s house in Farmington New York with my kids! So I'm looking for a full time job in the Canandaigua, Farmington, victor area! I’m looking forward to a fresh start! My youngest child Allesandra who is now 10 was born with health issues that kept me home with her from 2013-2020 ! She’s a cancer survivor and has been battling epilepsy since 2021 ! She’s a strong little girl and I get my strength and perseverance from her! She’s finally at a good place is doing better health wise! She's also pretty low functioning autistic which is a daily challenge! But that’s my story in a nutshell! Authorized to work in the US for any employer
Work Experience
Patient Access Representative
Finger Lakes Health-Geneva, NY
July 2022 to Present
I worked in the outpatient lab! Assisting patients and registering them for lab work and appts in radiology! Plus answered phones and scheduled appts
Sales Associate
Lowe's Home Improvement-Waterloo, NY
December 2021 to May 2022
I worked in home decor with windows and blinds and also the paint department Key Holder
Shoe Dept-Canandaigua, NY
February 2021 to March 2021
Opening and closing store, customer service, shipment Customer Service Representative
Valvoline Instant Oil Change-Geneva, NY
March 2020 to April 2020
I was the face of the customers! I would type there info into the computer and what services they needed done to there vehicle! Than I would cash them out! Teacher aide
Wayne fingerlakes boces-Clifton Springs, NY
May 2010 to June 2013
Responsibilities
I worked with children with disabilities. I helped get them off and on the bus, I helped with meal prep, and feeding, I helped with toileting and school related activities Accomplishments
Knowing I made a difference in a child's life was my biggest accomplishment. Making a child smile and feel comfortable and happy is a great accomplishment Skills Used
Patience, kindness, compassion, having a open mind every day skills skills Key holder
ChefsChefs outlet-Waterloo, NY
August 2009 to February 2010
Opening and closing store, customer service, shipment, Day hab specialist
Seneca CayugaCayuga ARC-Seneca Falls, NY
October 2007 to May 2009
Working with mentally disabled adults with their day -to-day activities CNA
Fingerlakes health /living center South 2-Geneva, NY June 2005 to October 2007
Responsibilities
Helped residents get in and out of bed, helped with dressing and bathing, and feeding, ambulating Accomplishments
Making a resident feel like they had a friend to talk to, being a happy positive person, making them comfortable when you know deep down how lonely or sad they may be feeling Skills Used
Compassion, kindness, understanding, patience, love. They are all someone’s grandma or grandpa that's how I thought
Education
Cna certification in may/June 2005
Marion s. Whelan-Geneva, NY
June 2005 to June 2005
Human Services (2000-2001)
Fingerlakes community college /1 year. Didn't graduate-Canandaigua, NY September 2000 to September 2001
Graduated in 2000
Romulus central school k-12.-Romulus, NY
May 1987 to June 2000
High school diploma or GED
Romulus Senior High School-Romulus, NY
May 1987 to June 2000
Skills
• Heavy lifting
• Computer skills
• Medical terminology
• Special education
• Supervising experience
• Customer service (10+ years)
• Caregiving (10+ years)
• Care plans
• Classroom management
• ICD-9
• Medical administrative support
• Cash handling (10+ years)
• Autism Experience (10+ years)
• Typing
• Administrative experience
• Classroom Management
• Childcare
• Clinic
• Hospitality
• Toddler Care
• Hospital experience
• Medication administration
• Time management
• Customer service
• Cash register
• Sales
• Mentoring
• Medical receptionist
• Early childhood education
• Pediatrics
• Communication skills
• Cleaning
• Teaching
• Developmental Disabilities Experience (10+ years)
• Fashion retail
• Documentation review
• Merchandising
• Meal Preparation
• Intake
• Analysis skills
• Patient monitoring
• Experience with children (10+ years)
• Microsoft Excel
• Cash handling
• Special Education
• Phone etiquette
• Special Needs
• Clerical Experience
• Retail sales
Certifications and Licenses
Certified Medical Administrative Assistant
April 2023 to Present
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