Customer Service Data Entry

Phillip Freeman

***************@*****.*** 504-***-****

Professional Summary

Motivated and detail-oriented professional with a Master’s degree in Criminal Justice & Social Science and over 10 years of customer service and administrative experience. Skilled in managing operations, balancing financial transactions, and coordinating projects from start to finish. Adept at remote work tools, virtual communication, and time management. Passionate about delivering high-quality results while maintaining exceptional organizational and interpersonal skills in fast-paced, independent work environments.

Core Competencies

• Remote Team Coordination & Communication

• Data Entry & Document Management

• Customer Service & Client Support

• Project Management & Process Improvement

• Financial Reconciliation & Reporting

• Problem Solving & Decision Making

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Zoom, Teams, and Other Virtual Platforms

Professional Experience

Cash Office Manager – Winn Dixie

Dec 2016 – May 2021

• Managed daily cash office operations, including safe balancing, cash drops, and deposits.

• Reconciled cashier tills, issued breaks, and ensured compliance with company and state regulations.

• Provided virtual and in-person support to store leadership on operational and financial matters.

• Trained and coordinated a team of 5–7 cashiers, ensuring smooth workflow and high customer satisfaction.

Clerk of Court – Orleans Parish Criminal District Court (Internship)

Sept 2020 – May 2021

• Managed jury operations and made policy recommendations to presiding judges.

• Prepared and organized dockets, court documents, and records for proceedings.

• Maintained accurate filing systems, ensuring compliance with legal standards.

Re-Entry Case Manager – Orleans Parish Criminal District Court (Internship)

Aug 2016 – April 2017

• Conducted intake assessments and maintained case files for 20+ clients.

• Provided support to clients in achieving individual goals and reintegration plans.

• Collaborated in weekly meetings to discuss client needs and develop improvement strategies.

Education

Master of Arts in Criminal Justice & Social Science

Southern University at New Orleans — May 2021

Interests

Passionate about helping others overcome challenges and achieve personal growth, particularly individuals facing barriers to independence.

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