Project Manager Business Analyst

Carol Williams

*************@*********.*** • 404-***-**** • 3765 Crescent Walk Lane

SUMMARY

Dynamic Project Manager with over 10 years of experience in leading complex projects across diverse environments. Expertise in Agile methodologies, portfolio management, and team leadership has resulted in successful delivery of projects valued at over $100K, consistently meeting budget and timeline goals. Notable achievements include a projected $40M savings in billing efficiency at AT&T. Proven ability to enhance operational efficiency and align project outcomes with corporate strategies, maximizing value for any organization.

EXPERIENCE

Contegix @ Valiantys, Project Manager, Cloud Services Feb 2023 - Present

Directed full lifecycle migration projects from on-premises data centers to the cloud, managing scope, budget, timeline, and quality standards.

Spearheaded cross-functional teams using Atlassian tools to plan, track, and execute migrations with minimal downtime. Applied Agile methodologies to deliver consistent monthly releases and accelerate time-to-value. Coordinated efforts across multiple clients and Atlassian deployments, adapting to diverse technical and business environments. Oversaw an average portfolio of 10 concurrent projects, each valued at approximately $350K, from inception through deployment. Maintained proactive communication with stakeholders to manage expectations, mitigate risks, and ensure alignment with strategic goals.

Implemented risk assessment and mitigation strategies to minimize migration delays and budget overruns. Negotiated and managed vendor relationships, procurement, and contracts to ensure quality service delivery and cost control. Cloudrunner, AT&T, Project Manager, Mobility New Products & Offers Jan 2022 - Jan 2023

Facilitated integration across multiple billing applications for the Pilot Integration project, consolidating 200+ business sales tools down to 40.

Communicated project status updates to leadership, escalated issues, and drove resolutions to completion. Managed multiple projects impacting 15+ applications per project, ensuring alignment with organizational goals. Executed Agile methodologies to deploy a release each month, maintaining schedule adherence and quality. Led technical discussions among billing teams to identify and resolve gaps in billing processes. Supported three large, complex projects with multiple delivery dates, ensuring timely execution. Oversaw project budget management for all assigned projects, ensuring financial discipline. Coordinated project activities for the migration of files from servers targeted for decommissioning, recognizing the critical nature of these files for AT&T's daily operations. Primary vendors included BlackHawk and Assurant, with projects coming in under budget.

Directed project activities to facilitate changes in the existing billing invoice presentation. The improved invoice design aimed to simplify communication, eliminating the need for customer follow-ups and anticipating savings of $40M over three years. Frontier Communications, Project Manager/Business Analyst Mar 2020 - Dec 2021

Served as Business Analyst, communicating billing impacts to various development applications to ensure project alignment with stakeholder goals.

Crafted user stories to track requirement gaps and aid in project transparency. Conducted business analysis and facilitated requirements-gathering sessions with IT and key business stakeholders to review project scope.

Organized meetings with affected applications to identify and resolve requirement gaps effectively. Tracked Jira stories for the Customer Migration project, validating successful data migration from an outdated billing application into a new platform, interfacing with five billing applications and collaborating with over ten to ensure completion. Managed Jira stories for the Email Standardization project, ensuring uniformity in email processes across five development organizations.

T-MOBILE, Project Manager Business Analyst

Mar 2019 - Sep 2020

Motivated Business Analyst responsible for communicating billing impacts across multiple development applications, ensuring alignment with stakeholder objectives.

Managed the SIM Status conversion project with an estimated $8M budget, ensuring accurate SIM status transitions between major telecommunications companies.

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Facilitated meetings with impacted applications (10+) to identify and resolve all requirement gaps before implementation. Led requirements-gathering sessions with internal business clients for project clarity and accountability. Created epics to monitor requirement gaps throughout the project lifecycle. Conducted daily defect resolution and status calls with stakeholders and development teams, ensuring project deliverables were on time and within budget; achieved 90% on-time project delivery. Analyzed ERP billing requirements and provided updates to DevOps teams accordingly. Developed user stories and epics to track requirement gaps and evaluated acceptance criteria using JIRA. Amdocs Corporation, Project Manager, Billing Application Information Technology Sep 2012 - Sep 2018

As a Senior Project Manager, responsibilities included managing billing, financial, and retail projects while analyzing business objectives and collaborating with cross-functional teams to ensure alignment with stakeholder goals. Oversaw Infrastructure Migration projects to new data centers that enhanced storage capabilities for over 5 years using Project and Clarity management methodologies.

Established project objectives, estimates, and contingency planning for an average of 10-20 major impacts across four releases annually.

Managed Work Breakdown Structure (WBS) throughout all assigned project lifecycles. Successfully implemented projects such as Connected Car (integrating Wi- Fi into vehicles) and FirstNet (providing uninterrupted network access for First Responders), as well as overseeing infrastructure projects related to hardware and server capacity planning, including the initial phases of iPhone launch. Collaborated with over 20 development teams per project, ensuring thorough coordination and communication. Supervised various infrastructure projects within development operations, from migrating to new data centers to establishing secure MyLogins for individual credentials, and data migrations. Facilitated weekly project status calls with clients and development teams, and conducted daily Scrum meetings to track progress and resolve issues. Coordinated efforts among approximately 30 billing and retail applications to ensure compliance with project requirements, utilizing Microsoft Project for oversight. Created user stories and epics to track requirement gaps and reviewed acceptance criteria using JIRA. Combined technical expertise with solid business acumen, ensuring alignment of all technical strategies with corporate goals. Surpassed testing timelines by engaging in early business requirements reviews, resulting in a 40% reduction in open issues for development post initial project turnover.

AT&T, Project Manager, Quality Assurance

Jun 1997 - Sep 2012

Managed all stages of $5M-$10M Payment and Financial projects, leading a ten-member team. Conducted business analysis by identifying and documenting systems deficiencies, recommending solutions, and collaborating with stakeholders, developers, designers, and QA analysts to gather business requirements. Managed requirement changes throughout the project lifecycle, balancing business needs with technical feasibility while tracking requirements in Prism, utilizing WBS alongside Microsoft Project and Clarity. Reduced testing timeframe by 50%, from 12 weeks to six weeks. Implemented the BellSouth billing and retail system, facilitating technology migrations to new data centers through various platforms, including AS/400 and MS Access, and contributing to Y2K regression testing. Led regression and functional testing for the Ceridian payroll system, ensuring alignment with quality standards. Demonstrated a proven ability to produce high-quality deliverables that consistently meet or exceed timeline and budget expectations by leading projects to completion while adhering to milestones and requirements. Coordinated Functional, UAT, and End-to-End testing across various billing applications, averaging 200 test cases per project, and provided critical Go/No Go decisions before production roll-outs. Documented test cases, summaries, and release documentation in Prism utilizing Work Breakdown Structure (WBS). EDUCATION

KENNESAW STATE UNIVERSITY

Bachelor of Science • Information Systems • 1989 - 1995 SKILLS

JIRA • Prism • Remedy • Quality Center/ALM • Agile • Waterfall • Microsoft Office Suite • Direct Client Interface

• Requirement Gathering • Leadership

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