Customer Service Support

Simon Sutherland

410-***-**** ️ *****************@*****.*** 2819 Liberty Parkway, Dundalk, MD 21222

Professional Summary

Dedicated and adaptable professional with experience in security services, sales, customer support, and administration. Skilled in customer service, documentation, and technology systems. Proven ability to communicate effectively, manage responsibilities under pressure, and provide excellent service in diverse environments.

Experience

Prosegur Baltimore, MD

Unarmed Flex Security Officer 06/2024 – Present

• Monitor surveillance systems and ensure site security.

• Process and check in/out truck drivers by managing weigh-in/out procedures.

• Generate and distribute tickets and documentation for deliveries.

Alclear LLC Baltimore, MD

Sales Representative 11/2023 – 06/2024

• Approached customers and promoted membership programs.

• Assisted travelers with account setup and product information.

• Consistently met daily sales and customer engagement goals.

Prosegur Baltimore, MD

PSA / Wheelchair Agent 11/2023 – 12/2023

• Assisted passengers with mobility needs, escorting them safely to gates and terminals.

• Delivered customer service with patience and professionalism.

Prospect Airport Services Baltimore, MD

PSA / Wheelchair Agent 10/2023 – 11/2023

• Provided support to passengers requiring wheelchair services.

• Ensured timely and safe transport throughout the airport.

TRN Kingston, Jamaica

Administrative Assistant 07/2018 – 09/2020

• Handled filing, answered phones, and managed company emails.

• Communicated with clients in person and over the phone.

• Assisted with documentation and administrative support tasks.

DryMac Electrical & Construction Ltd. Kingston, Jamaica

Cell Tower Technician 12/2012 – 12/2018

• Assisted with dismantling outdated systems and installing new telecommunication systems.

• Supported construction and technical operations to meet project deadlines.

Skills

• Customer Service & Communication

• Time Management & Documentation Review

• Microsoft Word & Excel

• Computer Literacy

• Team Collaboration

Education

Norman Manley High School Kingston, Jamaica

High School Diploma 09/2011

Coursework: English Literature, I.T., Mathematics

Additional Roles

• Global Refuge HR Clerk

• Assured Protection Site Supervisor

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