Customer Service Specialist
Resume:
Katie Jacobs
Certified RSPS and Business Development Representative
Houston, TX 77090
*****.*.**********@*****.***
Work Experience
Cashier/Sales Associate
SmokeyDaq-Houston, TX
July 2025 to August 2025
• Managed inventory levels by monitoring stock levels and restocking merchandise as needed
• Maintained knowledge of products, including tobacco accessories, smoking devices, and CBD products
• Performed opening/closing duties including cash reconciliation, preparing deposits, and securing the store at the end of each shift
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
Remote Customer Service Representative
Recovery link
October 2023 to February 2025
• Provided exceptional customer service and support to remote customers, ensuring their needs were met and issues resolved in a timely manner
• Managed a high volume of incoming calls and emails from remote customers, consistently meeting or exceeding performance metrics for response time and customer satisfaction
• Utilized CRM software to accurately document customer interactions, inquiries, and resolutions, maintaining comprehensive records for future reference
• Collaborated with cross-functional teams including sales, billing, and technical support to address complex customer inquiries or concerns remotely
RSPS
SANTA MARIA HOSTEL-Houston, TX
May 2019 to October 2024
• Provided one-on-one support and guidance to individuals in recovery, helping them navigate challenges and maintain sobriety
• Facilitated group therapy sessions, creating a safe and supportive environment for participants to share their experiences and learn from one another
• Advocated for the rights of individuals in recovery by providing information on legal protections, discrimination issues, and access to healthcare services
• Conducted regular check-ins with clients via phone calls, text messages, and emails, to provide ongoing encouragement, support, and accountability
• Organized sober social events, such as recreational activities, holiday gatherings, and volunteer opportunities, to foster a sense of community among individuals in recovery Clinical Outreach Representative
Symetria Recovery-Houston, TX
October 2022 to October 2023
• Developed and maintained relationships with key clients, leading to repeat business and referrals
• Created strategic partnerships with industry leaders to expand market reach and drive growth
• Delivered persuasive presentations and proposals to prospective clients, highlighting unique value propositions
• Utilized CRM software to track leads, manage customer interactions, and forecast sales projections Education
Psychology (Some college)
Houston Community College-Houston, TX
August 2019 to Present
High school diploma or GED
Klein High School
Skills
• Writing skills
• Microsoft Excel
• Organizational skills (10+ years)
• Customer service (10+ years)
• Customer support (10+ years)
• Hospitality
• Program development (5 years)
• Waitress (10+ years)
• Time management
• Public health
• Medical terminology
• Individual / group counseling (2 years)
• Relationship management
• HIPAA
• Salesforce
• 10 key typing
• Addiction counseling
• Filing
• Discharge planning (2 years)
• Crisis intervention
• Operating systems (2 years)
• Computer operation
• CPR (2 years)
• Veterinary clinic
• Negotiation
• Restaurant Server
• Call center (2 years)
• Conflict management
• Crisis management
• Animal care (2 years)
• Communication skills
• Phone etiquette
• Case Management
• Proofreading
• Microsoft Office
• Behavioral health
• Patient observation (2 years)
• Public speaking
• Marketing
• Interviewing
• Sales
• Understanding the world of addiction and being able to naviagte someone through their own journey
(5 years)
• Client services
• Receptionist (5 years)
• Intake (2 years)
• Cash register (4 years)
• Safety plans (2 years)
• Training & development
• Data collection
• Customer relationship management
• Adobe Acrobat
• Program development
• Office experience
• Group therapy (2 years)
• Accounting
• Motivational interviewing
• Retail sales
• Clerical experience
• Medical office experience (2 years)
• Business development
• Microsoft Powerpoint
• Cash handling
• Veterinary experience (2 years)
• Microsoft Outlook
• Microsoft Word
• Pet care
• Computer skills
• Typing
• Inventory management (5 years)
• Multi-line phone systems
• Mobile devices
• Computer literacy
• Word processing
• Adults
• Presentation Skills
• Care plans (10+ years)
• Leadership
• Windows (5 years)
Certifications and Licenses
Recovery Support Peer Specialist
July 2022
Community Health Worker
November 2022 to November 2024
TABC Certification
First Aid Certification
CPR Certification
Driver's License
Certified Recovery Specialist
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