Customer Service Representative

Cheryl Austin

Aurora, IL *****

************@*****.***

+1-779-***-****

Willing to relocate to: Aurora, CO

Authorized to work in the US for any employer

Work Experience

Sr. Claims Technician

HCSC inc-Rockford, IL

November 2024 to Present

B2B claims, processing claims, word, excel, outlook PowerPoint emails computers duel monitor's experience with VDI, workday, webx, teams and blue star along with customer service policy procedures Special Education Paraprofessional

Eisenhower Middle School-Rockford, IL

October 2024 to Present

• Collaborated with classroom teachers to modify curriculum materials and adapt instructional strategies to meet the diverse learning needs of students

• Assisted in the implementation of behavior management techniques, promoting a positive and inclusive learning environment for all students

• Supported students during transitions between activities or classrooms, ensuring their safety and well- being at all times

• Utilized assistive technology devices and tools to enhance student engagement and participation in classroom activities

• Provided one-on-one support to students with special needs, assisting them in their academic and social development

Site Supervisor

Securitas-Rockford, IL

June 2023 to October 2023

Payroll scheduling word excel outlook email teams post orders paper work computers phones activating and deactivating badges cameras perimeter checks chats signing out and in keys. Collections Representative

Dovenmuehle Mortgage, Inc.-Lake Zurich, IL

April 2022 to September 2023

Inbound work from home collection Rep for residential and commercial property processing payments modification conflict resolution billing support policy and procedures troubleshooting duel monitor's computers email teams word excel outlook foreclosure and forbearance resources and compliance B2B call volume promise to pay guidelines

Customer Service Representative

HearingLife work from home-Rockford, IL

October 2022 to January 2023

Insurance claims, customer support, conflict resolution, policy and procedures, collections Customer Service Representative

LSI Financial Solutions work from home-Naperville, IL October 2019 to April 2020

Conflict resolution, policy and procedures, billing support, technical support, processing payments, claims, collections, data entry, chat support, mobile banking, inbound customer service for all banks and credit unions work from home, duel monitor's word excel, power point and outlook. Kitchen Supervisor

Trinity Services Group, Inc. Walworth County-Elkhorn, WI January 2015 to August 2019

Supervision over inmates as they prepare meals, follow state guidelines, meal preparation, count check, paper work, inventory

Education

High school diploma

Larkin High School-Elgin, IL

September 1989 to June 1992

Skills

• Customer support

• Active Directory

• Front desk

• Cold calling

• Personal assistant experience

• Sales

• Special education

• Medical administrative support

• Microsoft Outlook Calendar

• Janitorial experience

• Executive administrative support

• Communication skills

• Technology sales

• Banking

• Product demos

• English

• Software sales

• Writing skills

• Salesforce

• Customer service

• Analysis skills

• Information security

• Technical support

• Computer skills

• Employee orientation

• Office management

• Manufacturing

• ERP systems

• Medical terminology

• Budgeting

• Cash register

• Office experience

• Project management

• Medicare

• Negotiation

• Desktop Support

• Help desk

• Time management

• Microsoft Office

• Data entry

• CMMC

• Warehouse experience

• Outbound calling

• Microsoft Access

• Administrative experience

• Inside sales

• Order entry

• Typing

• Human resources

• Zendesk

• Upselling

• Machine learning

• Bookkeeping

• Microsoft Excel

• Materials handling

• Live chat

• Fair Housing regulations

• Financial services

• Payroll

• Account reconciliation

• Property management

• Google Suite

• Leadership

• CRM software

• Business development

• Filing

• Outbound sales

• Phone etiquette

• Supervising experience

• Windows

• Google Docs

• Marketing

• Lead generation

• Mentoring

• Lending

• Epic

• Facebook Advertising

• Sales support

• Hospitality

• Quality Assurance

• Crisis management

• Care plans

• IT

• Social work

• Organizational skills

• MRP

• Social media management

• Production planning

• Management

• B2B sales

• QuickBooks

• Accounts receivable

• Microsoft Powerpoint

• Grocery store

• Troubleshooting

• Account management

• Customer relationship management

• Call center

• HubSpot

• Medical billing

• Outside sales

• Accounting

• Accounting software

• Revenue cycle management

• Microsoft Outlook

• Clerical experience

• Microsoft Word

• Medical office experience

• Project Management

• ATS

• Telemarketing

• Accounts payable

• EDI

• Mac OS

• GAAP

• SaaS

Certifications and Licenses

Guard Card

June 2023 to Present

CPR Certification

First Aid Certification

PERC Card

Driver's License

Contact this candidate