Customer Service Representative
Resume:
Kimberly Wilson
Prescott Valley, AZ *****
********@*****.***
Professional Summary
Hardworking and motivated customer service representative with 45 years of experience and record of success in customer service. Solid history balancing team performance, customer service targets and business objectives.
Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Authorized to work in the US for any employer
Work Experience
Call Center patient care representative
children's choice Pediatrics-San Diego, CA
March 2023 to June 2025
I answered incoming calls to schedule children dental appts and ortho appts emails .verify insurance, NICE,Open Dental Detrix, and cloud9 for ortho
175 calls daily Basis and on the dialer 220 call was my max, 5 for excellent I bonuses monthly Call Center Customer service representative
MTM Transportation Services-St. Louis, MO
March 2023 to December 2023
Answered inbound calls and outbound calls, five9, insurance verification, scheduled transportation for Doctor appointments and for x-rays, labs, diabetic appointments and for non medical appointments 100 calls daily
Call Center Customer Service Representative (Remote) Ttec Work From Home-Tempe, AZ
February 2020 to February 2022
Answers inbound calls for PPP1 and PPP2 Forgiveness,Multiple Platforms, Salesforce, global Protect,Amazon Connect, verified documents for small business association 145 calls daily Completed Contract
Manager
A1 Wilson Diesel & Auto-Chino Valley, AZ
January 2015 to September 2020
Managed all the equipment ordering, payroll, answered phone calls, invoices, payments, deposits. Receptionist/Accounts Payable Clerk
Metal Sales Manufacturing Corporation-Mocksville, NC August 2006 to August 2007
Accounts payable, answering phones, customer service, filing, commercial banking Front Office Assistant
State of North Carolina-Mocksville, NC
January 2006 to June 2006
Customer Service, answering phones, putting all documentation in order for Drivers License, vehicle insurance,vehicle registration.
Receptionist
Urgent care-Prescott Valley, AZ
May 2003 to January 2005
Checking patients In and out, verifying insurances, collected payments, answering phones, scheduling appointments, getting authorizes for referrals, filing, faxing. Teller
Arizona State Savings $ Credit Union-Prescott Valley, AZ March 2000 to February 2003
Ordered currency for the ATM and vault, balancing checkbooks, helping customers with their checking or savings accounts, counting cash, answering phones. Education
Cosmetology (Az State License)
Lavonne's Beauty School-Globe, AZ
August 1986 to September 1989
Equivalent GED
Thunderbird High School-Phoenix, AZ
May 1983
Trade school
Skills
• Salesforce
• Microsoft Office (10+ years)
• Microsoft Outlook
• Communication skills (10+ years)
• Phone etiquette (10+ years)
• Windows (10+ years)
• Data entry (10+ years)
• Medical terminology
• Customer issue escalation
• 25 years of computer skills, lots of software knowledge.
• HIPAA (10+ years)
• VPN (1 year)
Contact this candidate