Customer Service Social Media
Resume:
JEAN-MARIE TACHAGO
*** ******* ***, ******** ** R2H 2K7
******************@*****.***
SKILLS & COMPETENCIES
Inventory Management & Order Processing
Customer Service & Problem-Solving
Forklift & Pallet Jack Operation (Certified)
Team Collaboration & Time Management
MS Office & Social Media Tools
Bilingual: English & French
LANGUAGES
English: Fluent
French: Fluent
PROFILE
Detail-oriented, bilingual Business Administration graduate with hands-on experience in retail, logistics, and customer care. Strong multitasker with a proactive, professional attitude and a passion for continuous learning.
EXPERIENCE
Care Provider – Le Manoir Le Buckingham, Gatineau
Oct 2024 – July 2025
Assisted residents with daily tasks and personal care
Handled service inquiries with empathy
Fostered a supportive environment with staff
Intern – CIRNAC, Gatineau
Sept 2024 – Dec 2024
Supported Indigenous policy and reconciliation initiatives
Conducted research and contributed to reports and consultations
Back of House Clerk – Nike, Ottawa
Dec 2023 – 2024
Processed online orders and assisted customers in product location
Received and stocked inventory
Performed regular stock audits
Material Handler – Groupe BMR Inc., Longueuil Oct 2022 – Apr 2023
Operated forklifts and managed merchandise logistics
Monitored inventory and safety compliance
Customer Service Representative – Nordia Inc., Montreal May 2022 – May 2023
Provided bilingual support for Bell customers
Resolved billing and service issues efficiently
Maintained high customer satisfaction and accurate records
Childcare Provider – Private Residence, Longueuil-Sept 2020 – May 2022
Designed creative activities and ensured child safety
Prepared balanced meals in a nurturing environment
EDUCATION
Algonquin College, Ottawa
Business Administration and Entrepreneurship Diploma
May 2023- April 2025
Collège Saint-Benoît, Cameroon
High School Diploma (2015 – 2022)
CERTIFICATIONS
Forklift & Pallet Jack Certification (2022)
TECHNICAL SKILLS
Microsoft Word, Excel, PowerPoint
Social Media Platforms & Office Equipment
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