Customer Service Representative

SHANITA ONASANYA

**********@*****.*** 317-***-**** Hampton, GA

SUMMARY

Seeking a Remote Benefits Customer Service Representative role with 7 years of customer service experience. Skilled in managing remote inbound and outbound calls, issue resolution, and maintaining high satisfaction ratings. Flexible, adept in administrative operations and team management. WORK EXPERIENCE Ace Mortgage Remote

Remote Customer Service Representative Aug 2012 - Sep 2015

• Managed inbound and outbound calls in a remote environment, providing exceptional customer service and support for loan processing, account inquiries, and issue resolution, while maintaining high customer satisfaction ratings for Ace Mortgage.

A Dab of Cleaning Services Georgia

Cleaning Technician Aug 2022 - Sep 2022

• Performed comprehensive cleaning and maintenance duties at A Dab of Cleaning Services, ensuring high standards of cleanliness and client satisfaction across various residential and commercial properties. Zoey Gaze Indianapolis, IN

Office Manager May 2018 - Jun 2022

• Oversaw daily administrative operations for Zoey Gaze, ensuring efficient office functionality, managing a team of administrative staff, and coordinating with department heads to support company-wide communication and organizational excellence.

EDUCATION

AIU Online Arkansas City, KS

Bachelor's degree, Criminal Justice Present

SKILLS

Office Management • Bookkeeping • Microsoft Outlook • Event Planning • Payroll • Security • Administrative Experience • Personal Assistant Experience • Microsoft Powerpoint • Human Resources • Commercial Cleaning • Residential Cleaning • Cleaning Experience • Communication • Adaptability • Professionalism • Problem-solving