Data Entry Technical Support

AMANDA DIPCHAND

Queens, NY (***) *** - **** ************@*****.*** linkedin.com/in/amanda-sankar

SUMMARY

Security Specialist with over seven years of experience in providing remote technical support, data entry, and information verification. Proficient in various security tools and platforms, such as SIEM, EDR, IPS/IDS, firewall, Windows, and Linux. Certified in Security+ and seeking to leverage my abilities and knowledge in a Security Analyst role at Cognizant.

SKILLS

Security Monitoring and Analysis

Data Entry and Accuracy

Information Verification

Client and Vendor Management

Team Collaboration

Product Knowledge

Problem Solving

Shift Work

EXPERIENCE

Enterprise Network Technology — Baldwin, NY

Service Desk Specialist, 2014 to Present

Provide remote technical support to clients by troubleshooting hardware, software, and network issues using various tools and platforms, such as Zendesk, Help Scout, Microsoft Office, and SAP ERP.

Monitor and analyze various log sources from tools and applications such as EDR, IPS/IDS, firewall, Windows, and Linux, using SIEM software.

Identify and resolve security incidents and alerts, ensuring customer satisfaction and retention.

Install and configure security software, hardware, and networks for clients, following industry best practices and standards.

Provide technical guidance and advice to end-users to ensure effective use of security tools and prevent future issues.

RiteAid Pharmacy — Bear, DE

Certified Pharmacy Technician, 2010 to 2014

Worked remotely and responded to customer inquiries and resolved problems via phone, email, and chat platforms, delivering excellent customer service and increasing customer satisfaction by 25%.

Processed scripts and entered customer data with speed and accuracy, reducing errors by 30% and improving efficiency by 40%.

Verified and validated customer and vendor information, ensuring data quality and integrity.

Managed vendor relations and orders, ensuring timely delivery and inventory control.

Emigrant Savings Bank — Manhattan, NY

Teller, 2006 to 2007

Worked remotely and followed bank policies and procedures and applied a high degree of accuracy to process transactions in a timely manner, achieving a 98% accuracy rate and exceeding performance goals by 15%.

Ensured excellent levels of customer service, meeting and delivering customer expectations and receiving positive feedback from 90% of customers.

Verified and validated customer and transaction information, ensuring data quality and integrity.

Cross-sold bank products and services, generating $50,000 in revenue and increasing customer loyalty by 20%.

EDUCATION & CERTIFICATIONS

Long Island University — Brooklyn, NY

Pharmacology, 2001 – 2003

Queens Borough Community College — Queens, NY

Computer Information & Systems Programming, 2005 - 2006

Pharmacy Technician Certification Board

Certified Pharmacy Technician, 2010 - Present

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