Customer Service Representative
Resume:
Sonia Anokye
Ellenwood, GA *****
*************@*****.***
Professional Summary
• Have 6 years of customer service experience, as well as chat support Hard working and dedicated, Believe customer service is e basic need in the world. Take pride in working and serving ay customers .see ay self-growing as continue to add experience to ay customer service skills. em coachable and, always willing to learn and grow with company .
•
Work Experience
Customer Service Representative
Georgia Natural Gas- Georgia (Remote)
July 2022 to Present
.I navigated between 3 systems to process turn on, turn off, reconnections, bill payments, price plan change and account details, I took 40-50 inbound calls a day Performed customer services duties for Gas customers.Answered customer questions on bill payments and account details, I also notated accounts.First call resoultion . Customer Service Representative (Dente Quest)
WIPRO-Atlanta, GA
September 2021 to October 2619
• Worked on a project with in Wipro for Dente-quest as a customer service representative.
• Went over patients Eligibility, benefits, Insurance, end claias with either.
• Patients or Dentist before they did work in patients south worked with Microsoft word and dental programs to ensure the verification process with the customers.
• Took about 46-88 calls inbound and outbound calls. Customer Service Representative
NET DATA-Nebraska (Remote)
September 2021 to May 2022
• Performed customer service duties for life insurance policy holders.
• Asked probing questions and performed verification task to ensure high individual performance.
• Navigated between 4 different systems to make sure that {1 provided proper resolution to the customer’s needs.
• took up to 45-85 inbound and outbound calls in a day used Microsoft word, outlook, and sales force to keep track of calls and stayed up to date with company email.
• Worked with customer's high sensitive information, Helped them with password re
• sets when locked out of customer portals. As well as did chat support Customer Service Rep
WIPR0 missouri Medicaid /social services)-Atlanta, GA October 2019 to September 2021
• took inbound and outbound calls for Medicaid participants in the state of did application end went through verification process to
Qualifying Medicaid participants.
• 3 helped participants apply for medical benefits took anywhere between 56-96 calls
{helped with problem solving end asking sure the customers were taken care of.
• Worked at high pace worked and navigated between 4 systems and handed high sensitive information Education
Wellington University - New Castle, DE
August 2014 to January 2016
High school Diploma
Nigh School - New Castle, DE
August 2010 to June 2013
Skills
• Microsoft word
• outlook
• Customer Service
• Insurance
• Sales
• Calls
• Inbound and outbound calls
• Application
• Problem solving.
• Customer service
• Typing
• ICD-10
• CPT coding
• Medical terminology
• Organizational skills
• Microsoft Word
• Cash handling
Contact this candidate