Call Center Customer Service
Resume:
EDUCATION
Mery Angel
Banogbanog
CONTACT
meryangelbanogbanog@gmail.
com
Busay, Moalboal, Cebu
SKILLS
Empathy and Patience
Customer Satisfaction Focus
CRM Systems
Data entry and Accuracy
Time Management
Efficiency in Transaction
Processing
CEBU TECHNOLOGICAL UNIVERSITY
Senior High School
TVL Home Economics
2019-2020
2020-2025
CEBU TECHNOLOGICAL UNIVERSITY
Bachelor of Information
Technology
Major in Computer
Technology
English
Cebuano
Tagalog
LANGUAGES
WORK EXPERIENCE
REFERENCE
PROFILE
Dedicated and adaptable team player with a focus on problem - solving and attention to detail. Recognized for active listening, efficiency, and a positive approach in supporting both customers and colleagues. Experience in a call center environments has developed skills in handling inquiries, processing transactions, and using CRM systems to keep information accurate and organized.
Leveth B. Belonguil
Phone:
Rowasseco Cashier
Basiliso M. Sungcad Jr.
Phone:
Rowasseco Manager
Eperformax Contact Center 2022-2023
Customer Service Representative
Support customers by answering questions, addressing concerns, and guiding them through solutions in a way that makes them feel heard, valued, and understood.
Process transactions, account changes, and requests accurately and efficiently, helping customers resolve issues quickly while maintaining their trust.
Maintain detailed and organized records in company systems, ensuring that information is up to date and that future interactions are smooth and consistent.
Build positive experiences by remaining patient, calm, and approachable, even in challenging situations, to strengthen customer satisfaction and loyalty.
Manage time effectively in a high-volume environment, balancing multiple tasks while staying focused on delivering quality support. Adapt to different customer needs and situations by thinking on your feet and finding practical solutions that keep the conversation moving forward.
Contact this candidate