Data Entry Information Technology

Connor J. Brookshire

Sparks, NV, *****

480-***-**** ****************@*****.*** www.linkedin.com/in/connor-j-brookshire Summary

Long-time tech enthusiast and professional with an extensive background in LAMP stacks and utilization in Linux based environments. Using my technical skills I consistently meet or exceed KPIs to deliver timely resolutions to client demands. With a strong background in networking, ssh troubleshooting, and a passion to teach or create documentation on workflows, I am seeking a role that will allow me to manage customer needs and resolve complex client issues and explore the evolving facets of information technology.

Professional Experience

Edgio, Scottsdale, AZ 10/2021 - 01/2025

Production Engineer 07/2023 - 01/2025

● Supported major projects including the resolution of company-wide incidents/outages and mass user migrations from legacy services in a sprint-based workflow using Jira/Confluence.

● Acted as a primary point of escalation for service outages.

● Established Points-of-Presence (PoPs) globally using virtual machines and virtual interfaces.

● Managed repos extensively through Salt and Git.

● Monitored and directed specific ISP traffic flow into specific PoPs via ASN tags. Client Operations Engineer 10/2021 - 07/2023

● Managed delivery of large scale traffic events on a global network including Thursday Night Football and March Madness.

● Maintained consistent KPIs for global traffic including low rates of error codes, high throughput, and low latency.

● Analyzed traffic patterns across multiple PoPs and directed traffic to alleviate network congestion.

● Performed root cause analysis on problematic hosts and services using ps, pssh, ping, and mtr to resolve host issues.

● Evaluated and resolved delivery problems at the network edge using troubleshooting tools including curl and openssl.

● Analyzed data aggregated from RLDP and Splunk to rapidly address customer issues or emergent problems.

● Supported product quality and customer relations by resolving incidents submitted through ServiceNow. Endurance International Group, Tempe, AZ 05/2017 - 10/2021 T4 - Junior Linux Systems Administrator 11/2018 - 10/2021

● Managed VPS and Dedicated instances and troubleshooted issues related to server setup and configuration errors.

● Moderated issues with RPMs and Yum related dependencies on customer environments.

● Investigated network driven errors on hosts and customer deployed hardware.

● Delivered clear and thorough bug reports of systemic issues to engineering teams.

● Resolved disk related issues including editing entries inside of fstab and mtab. T3 - Web Administrator 10/2017 - 11/2018

● Worked with root permissions on a shared platform, utilizing commands in a sanitary and safe environment.

● Synthesized creative solutions to resolve customer related issues that had no standardized workaround or fix.

● Maintained and debugged root level services including HTTP, PhP, MySQL, and cPanel. T2 - Senior Web Advisor 08/2017 - 10/2017

● Assisted agents over a live chat system with escalated issues. Advanced Web Advisor 07/2017 - 08/2017

Web Advisor 05/2017 - 07/2017

Additional Skills

● Microsoft Office Suite

● Building custom PCs

● WHM, SSH, and System Consoles

● MySQL

● Shell Scripting and debugging

● Client Communication

● Team Collaboration

● Project Execution

● Critical Thinking

Contact this candidate