Service Representative Customer

David Vass

Allen, TX *****

214-***-**** - *********@****.***

Professional Summary

Dynamic Customer Service Representative and Software Development Intern at Intuit, adept at resolving conflicts with empathy and professionalism. Proven problem-solver with strong client support skills, enhancing customer loyalty through effective communication. Recognized for efficient handling of escalated calls, ensuring satisfactory outcomes for both clients and the organization. Skills

• Client support • Focused listening

• Problem-solving skills • Accurate data entry

• Customer relations • Relationship building

Work History

07/2010 to 06/2014 Customer Service Representative /Software Development Intern Intuit – Plano, TX

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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• Responded to customer requests for products, services, and company information. 04/2017 to Current Volunteer

Allen Independent School District – Allen, TX

Served the School District as a Crossing Guard, Cafeteria Monitor, and Greeter for the students. Resulting in over all safety for the students.

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Education

07/1973 Bachelor of Science: Psychology

University of Science And Arts of Oklahoma - Chickasha, OK Affiliations

Deacon - Baruch HaShem Messianic Congregation

Volunteer work

• Used strong interpersonal communication skills to convey information to others.

• Mentored new volunteers, fostering a supportive and inclusive team environment.

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