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Sales Associate Operations

Location:
Spring Hill, FL
Salary:
$35.00
Posted:
October 07, 2025

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Resume:

NORMAN WENDELL

Chattanooga, ***** TN 423-***-**** *******.**@*****.***

Personal Summary

Dynamic Senior Sales Leader with 20+ years of experience driving multimillion-dollar retail growth and developing high-performing teams. Proven success in increasing revenue from $32M to $60M and boosting customer satisfaction by over 20% through data-driven strategies, employee development, and operational excellence. Adept at vendor negotiations, inventory optimization, KPI analysis, and aligning sales initiatives with market trends to expand profitability and brand presence. Brings prior military discipline and intelligence operations expertise, ensuring strategic thinking, compliance, and strong execution in fast-paced environments. Recognized for mentoring talent, improving retention, and elevating sales performance across diverse teams.

Core Competencies

Leadership & Team Development

Strategic Decision-Making

Customer Relationship Management

Stakeholder Collaboration

Performance Coaching & Mentoring

Sales Operations Management

Data & KPI Analysis

Vendor and Inventory Management

Command & Control Systems / Intelligence Operations

Policy and Compliance Implementation

Professional Experience

EXPERIENCE MANAGER 03/2022 - Current

BESTBUY, INC - Chattanooga, TN

Increased annual store revenue from $32M to $60M by restructuring staff deployment and optimizing workload allocation to maximize sales coverage and operational efficiency.

Boosted customer satisfaction scores by 20% by implementing targeted service coaching and real-time feedback loops to enhance frontline associate performance.

Raised individual sales associate performance by 10% by designing and delivering a micro-market specialty sales training program focused on product expertise and consultative selling techniques.

Improved market penetration and growth by analyzing local micro-market trends and aligning customer and employee strategies to capitalize on emerging opportunities.

Advanced employee development and performance outcomes by driving KPI accountability, empowering teams with data-driven coaching, and reinforcing customer-experience standards across the store.

SALES MANAGER 05/2002 - 03/2022

BESTBUY, INC - Chattanooga, TN

Increased sales performance by 69.25% by redesigning and executing data-driven sales operations plans, enabling a jump from 12% to 81.25% during tenure.

Elevated customer satisfaction scores by 24% by coaching frontline staff on tailored service delivery and reinforcing accountability across the customer journey.

Improved sales associate productivity by 18% by implementing performance-based engagement strategies and optimizing daily workflow structures.

Strengthened sales team retention by introducing targeted development programs and creating a recognition framework that reduced voluntary turnover.

Boosted revenue and NOP outcomes by monitoring Key Sales Indicators (KSI), aligning them to store goals, and making agile adjustments to sales execution.

OPERATIONS SPECIALIST (INTELLIGENCE) 09/1989 - 08/1999

US NAVY

Executed large-scale military maneuvers by coordinating cross-functional operational teams and assets, improving mission readiness and tactical efficiency by 30%.

Sustained 24/7 advanced operations center performance by managing intelligence systems and disseminating real-time data, enabling strategic leaders to make time-sensitive decisions with 100% accuracy.

Strengthened surveillance and command capabilities by optimizing identification, communication, and C2 systems, reducing response delays during operations by 25%.

Delivered actionable intelligence by evaluating and interpreting classified data, advising leadership with insights that increased operational success rates by 40%.

Ensured compliance with international maritime policy standards by enforcing regulatory protocols and overseeing secure material distribution, eliminating breaches and maintaining zero security incidents.

Certificates

BestBuy, Sales Specialty Coach, 2022

US Navy, Enlisted Training Administrator Course, 1996

US Navy, Instructor, 1996

Accomplishments

· Received numerous Awards and Decorations during enlistment.

· Received Humanitarian Service Award during enlistment.

· Received Volunteer Service Medal during enlistment.

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