Customer Service Front Desk

Katherine Drury

+1-443-***-**** ***********@*****.*** Hollywood, MD 20636

LICENSED COSMETOLOGIST & SALON OWNER

Dedicated and experienced Cosmetologist with over 17 years of expertise in hair styling, customer service, and salon management. Proven ability to lead salon operations, deliver exceptional client services, and foster a welcoming environment. Skilled in hair coloring, cutting, makeup application, and organizational management.

KEY EXPERTISE & CORE ACCOMPLISHMENTS

Hair Styling

Client Consultation

Salon Management

Coloring & Cutting

Customer Service

Appointment Scheduling

Team Leadership

Salon Operations

Makeup Artistry

• Founded and currently operate Hello Hair Studio, managing all aspects of salon ownership and client relations.

• Successfully maintained a high client retention rate through personalized services and professional expertise.

• Led a team of stylists and support staff, ensuring smooth daily operations and high customer satisfaction. PROFESSIONAL EXPERIENCE

Salon Owner & Hair Stylist April 2021 - Present

Hello Hair Studio - Hollywood, MD

Own and operate a full-service hair salon, providing a range of hair and beauty services.

• Manage daily salon operations, including client scheduling, inventory, and staff coordination.

• Perform haircuts, coloring, and styling services, ensuring high-quality results and customer satisfaction.

• Implement marketing strategies to attract new clients and retain existing clientele.

• Maintain a clean, organized salon environment adhering to health and safety standards. Hair Stylist July 2007 - April 2021

BELLA SALON AND SPA - California, MD

Provided professional hair styling and coloring services to a diverse clientele.

• Delivered personalized haircuts, coloring, and styling services.

• Built strong client relationships through excellent customer service.

• Contributed to salon team efforts to create a welcoming and professional atmosphere. Receptionist October 2006 - June 2007

BELLA SALON AND SPA - California, MD

Handled front desk operations, appointment scheduling, and client inquiries.

• Greeted clients and managed appointment bookings.

• Processed payroll and maintained salon cleanliness.

• Supported daily salon operations and customer service. Front Desk Receptionist/Manager September 2004 - October 2006 Hair Solomons - Solomons, MD

Managed salon operations, customer service, and staff scheduling.

• Supervised daily salon activities, including opening and closing procedures.

• Handled customer inquiries, appointment scheduling, and payroll.

• Ensured a smooth and efficient salon environment. Hostess/Busser March 2003 - September 2004

Sakura Japanese Restaurant - Prince Frederick, MD

Provided guest service and maintained restaurant cleanliness.

• Greeted guests and managed seating arrangements.

• Bussed tables and supported restaurant service staff. EDUCATION & CERTIFICATIONS

High School Diploma

Patuxent High School, Lusby, MD, June 2006

Cosmetology License

Certification, State of Maryland, August 2007

Senior Cosmetology License

Certification, State of Maryland, August 2007

SKILLS & ADDITIONAL INFORMATION

Technical Skills

• Hair Styling

• Makeup Application

• Front Desk Operations

• Salon Management

• Client Consultation

• Color Correction

• Hair Coloring

• Hair Cutting

• Customer Service

• Appointment Scheduling

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