Developer

Laura Castillo

Developer Technology Solutions Specialist

Greensboro, NC Email: ******************@*****.*** LinkedIn: linkedin.com/in/ laura- castillo-mayorquin-184343264

Professional Summary

Results-driven technology professional with 20+ years of experience in software development, systems integration, and business process improvement. Skilled in data analysis, content development, and insurance technology solutions. Recognized for the ability to quickly acquire new technical skills, adapt to dynamic environments, and deliver innovative solutions that improve efficiency and business outcomes. Core Competencies

• Data Analysis & Reporting

• Business Process Analysis

• Process Improvement

• Content Development (Duck Creek Technologies)

• Systems Integration & Debugging

• SQL Queries & Database Management

• Cross-functional Collaboration

Professional Experience

The Americas Group (Next Level Solutions Subsidiary), Honduras Content Developer 2008 – July 2025

• Designed and implemented content within Duck Creek Technologies to optimize insurance rating processes and user interface performance.

• Developed and executed SQL queries to generate reports and retrieve critical data for business decision-making.

• Troubleshot and resolved issues using debugging tools, reducing downtime and improving system reliability.

• Led reviews and solutions for Out of Balance issues, ensuring accuracy of insurance data processing.

• Processed data fixes and supported client needs with customized solutions. Financial Sector, Honduras

Systems Analyst 1994 – 2007

• Over 12 years of experience in leading international banks, specializing in the development of multi-transactional, multi-platform systems.

• Designed and implemented financial software solutions using Oracle tools and IBM platforms.

• Improved efficiency and reliability of core banking systems through system analysis and custom development.

Telecommunications Sector, Honduras

Systems Analyst & Developer 1991 – 1994

• Analyzed, designed, and developed enterprise-level applications for one of the largest telecom companies in Honduras.

• Worked on IBM AS/400 and RS6000 mainframes, developing with COBOL, RPG, and DB2 technologies.

Honduras Ministry of Finance, Honduras

Systems Analyst 1988 – 1991

• Developed and maintained applications for government financial systems on IBM 4381 mainframe using COBOL.

Education

Bachelor’s Degree in Business Administration – National University of Honduras, Tegucigalpa, Honduras

Certifications & Professional Training

• Duck Creek Author – Master Level Certified

• Duck Creek Billing – Basic Configuration Mastery Level

• AINS 101: Insurance Fundamentals (Q1 2022)

• AINS 102: Understanding Personal Insurance

• AINS 103: Exploring Commercial Insurance

• Associate in Insurance (AINS) – The Institutes

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