Customer Support Agent

Ksenia Potashova

Dzirciema *-**

LV-****

Citizenship: Latvia

+371********

*****************@*****.***

Personal Statement

I am a hardworking, motivated young woman with clear goals and dreams I strive to achieve. I can grasp new information quickly and am quite resilient under stress.

EDUCATION

Riga Ostwald secondary school 2013-2022

Riga Distance learning secondary school 2022-2025

WORK EXPIRIENCE

Mar. 2021 - Oct. 2023 Daba T SIA

Manager

Feb. 2024 - Mar. 2025 TELUS international

Customer Support Agent

Interests

Language learning. I enjoy spending time learning new languages, especially European ones.

Writing. I love expressing my thoughts on paper, whether through simple poems or stories with plots and characters.

Teamwork. I enjoy collaborating on projects, learning new things, and seeing different points of view.

Psycology. I’m fascinated by studying people and enjoy getting to know individuals from different cultures around the world.

SKILLS

Mc office programs

Critical thinking

Leadership

Teamwork

Communication & customer service

LANGUAGES

Russian language - Native

English - C1

Latvian - C1

German - B1

French - A1

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