Customer Service Insurance Agent
Resume:
Brian Doherty
Amherst, NY *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
KeyBank - Lockport, NY
June 2020 to Present
Handle inbound calls
Assist clients with questions regarding their accounts Service DDA, personal lines and loans, credit cards, some online accounts Insurance Agent
AAA Insurance
January 2018 to Present
Handle inbound/outbound phone calls of potential customers looking for Auto, Home, and Umbrella policies
Appointed with several companies and attempt to find best rate for customer Handle insurance related questions and determine needs of potential customers Insurance Agent
GEICO - Getzville, NY
April 2017 to November 2017
Inbound calls from customers looking for auto insurance Guided customer through application and set up auto insurance policy Promoted other insurance products
General Manager
Extended Stay Hotels - Amherst, NY
April 2001 to March 2017
Ran day to day operation of a hotel
Hired and trained staff
Revenue management
General accounting including accounts receivable and payroll Handled guest concerns, questions, and complaints
Front Office Manager
Quality Inn and Suites - Cheektowaga, NY
September 1998 to March 2001
Oversaw operations of front desk of a hotel
Supervised a staff of 10
Handled guest requests, concerns, and questions
Revenue management
Education
BA Political Science
Buffalo State SUNY
Skills
• Customer Service
• Auto Insurance
Certifications and Licenses
NYS insurance License
Present
A valid P&C License
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