Data Entry Customer Service
Resume:
BESSIE COPELAND
**************@***.***
Clemont, Fl 34711
Objective
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for various professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
customer service 03/2019 – 10/2022
Ascension Providence Hospital
16005 West Nine Road
Southfield, MI 48079
●Greeted hospital visitors and assisted with patient information with patient room number and unit.
●Directed hospital visitors to appropriate department for testing.
●Maintain visitor database.
●Answered phone calls and responded to questions related to hospital visiting policies and procedures.
●Screened visitors for Covid19 to ensure they met the hospital visitor protocol.
●Secured and prepared hospital lobby for closing
Experience
Central CME Church June 2010 – July 2017
7600 Tireman Ave
Detroit, MI 48204
●Performed clerical duties such as scheduled appointments for the lead Pastor and Associate, prepared correspondence to membership and guest. Sort and deliver mail and packages. Completed travel arrangements for multiple ministries in the church. Assisted with the planning of fund raiser projects and networking conferences.
●Installed and maintained membership database. Maintained membership personal files, including baptism and death records.
●Scheduled office equipment maintenance notified vendors of equipment malfunction. Managed and fulfilled supply inventory.
●Performed other duties as assigned by the leadership
Blue Cross Blue Shield August 1999 – April 2009
600 E Lafayette
Detroit, MI 48226
●Managed mainframe computer operations. Was responsible for 3 shifts of Computer Operators 7/24.
●Performed evaluations, was responsible for the departmental budget. Implemented a process to reduce the department overtime. Participated in planning meetings related to the department’s growth and changing technology. Managed the mainframe printing department. Was responsible for overseeing the quality printing and distribution of documents.
●Performed duties as a Server Administrator. Provided assistance to BCBSM departmental customers with print servers, performed inventory of new servers and ensured shipment had the correct memory cards and other components installed.
Education and Training
Northern High School
Microsoft Word
Microsoft Excel
Server Administration
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