It Project Manager

Paul Boolos

Vicksburg, MS Mobile: 601-***-**** Email: ***********@*****.*** LinkedIn: linkedin.com/in/paulboolos

Professional Summary

Results-driven IT Project Manager (GS-14) with 20+ years of federal and private sector leadership in infrastructure modernization, enterprise operations, and IT security. Proven record of managing multimillion-dollar programs, leading cross-functional teams of 30+, and delivering technology solutions that improve efficiency and taxpayer/customer experience. Active CompTIA Security+ and ITIL V3 certified.

Core Competencies

IT Project & Program Management Enterprise Infrastructure & Cloud Services Budgeting & Capital Planning Federal IT Compliance (FISMA, IRS, DoD) Contract & Vendor Management Team Leadership & Staff Development Strategic Planning & Policy Development Risk Management & Continuity of Operations

Professional Experience

IT Project Manager (GS-14)

Department of the Treasury / IRS Jackson, MS 2023 – Present

Lead Enterprise Infrastructure Currency (EIC) program, ensuring accurate data entry in Enterprise Demand Management (EDM) system, directly influencing IRS-wide procurement and retirement of hardware/software.

Coordinate cross-directorate initiatives with Contracting, Risk Management, and Acquisition Strategy to streamline multi-million-dollar contracts and ensure compliance.

Deliver executive-level briefings and reports for IRS senior leadership, improving transparency of project performance and compliance status.

Manage IT resources to optimize taxpayer experience during filing seasons, reducing system downtime and improving service delivery.

IT Operations Officer (GS-13)

US Army Corps of Engineers Vicksburg, MS 2018 – 2023

Directed daily IT operations at Mississippi Valley Division HQ, overseeing contractor performance and driving resolution of IT issues.

Managed enterprise IT projects including MS Teams and Cisco WebEx deployments; briefed Commanding General and senior staff on status and outcomes.

Prepared annual IT hardware budgets and collaborated on capital planning, aligning technology investments with mission priorities.

Contributed to Continuity of Operations Plan (COOP) and advised on technology policy to enhance organizational resilience.

IT Specialist (GS-12)

US Army Corps of Engineers Vicksburg, MS 2016 – 2018

Managed migration of public-facing websites into secure DMZ environments, ensuring compliance with FISMA and Section 508 standards.

Led collaboration with software engineers, information assurance teams, and network operations staff to deliver secure, stable systems.

Documented service quality processes and established baseline performance metrics to improve IT service delivery across multiple departments.

Enterprise Operations Manager

C Spire Ridgeland, MS 2015 – 2016

Led team of 24 Tier 1 Enterprise Solutions Advocates, maintaining 95% first-call resolution rate and exceeding service level targets.

Implemented IT operational and cloud service improvements, conducting root cause analyses and enhancing enterprise-wide customer satisfaction.

Presented policy briefings to corporate leadership bi-weekly and managed operational budgets in collaboration with senior executives.

Site Supervisor / Deputy Division Manager

Lockheed Martin Vicksburg, MS 2010 – 2015

Supervised 5 site leads and 34 IT staff across multiple Corps of Engineers locations in MS, LA, and AR.

Directed asset management programs and coordinated IT service delivery supporting Corps missions.

Developed policies, procedures, and operational changes that improved IT service efficiency and mission accomplishment.

IT Specialist

United States Air Force & Air National Guard 1996 – 2004

Served as IT Specialist with Top Secret clearance, managing communications-computer systems planning and implementation.

Supervised IT teams, provided technical expertise in database management, and ensured operational readiness of mission-critical systems.

Completed active duty and National Guard service, separated honorably as E-7.

Education

Mississippi College Bachelor of Arts, Communications (Minor: Marketing) GPA: 3.71 1994

US Army Management Staff College CES Advanced Course 2021

Certifications

CompTIA Security+ CE ITIL V3 Fundamentals Information Assurance Security Training

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