Customer Service Accounts Payable

Janice Ortiz

Carpentersville, IL *****

***************@*****.***

815-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

CV-Tek - Elgin, IL

September 2021 to Current

• Currently in customer service taking calls, order entry and following through with shipping (ie Next day air or freight pick-ups}. Use portal for our larger accounts and manage by keeping in contact with customers when situations arise. Working with other departments to identify parts with print outs of machines we build.

• Accounts Payable: Enter to INFOR - invoices & post accounting codes. - Cut checks (ACH & Wires) and file paid invoices. - Set up of new vendors and collect and retain file of W-9's from vendors. - Expense reports. Accounting Specialist

Awana Clubs International - Streamwood, IL

August 2000 to October 2020

• Several positions held within the Finance/Accounting Department include:

• Accounts Receivable - Posting payments and donations Intacct/Sage from lockbox. - working with daily bank deposits posted from the bank. - Post and deposit to bank physical checks that came into the office. Prepare and mail monthly statements.

• Accounts Payable: Enter to Intacct/Sage - invoices & post accounting codes. - Cut checks (ACH & Wires) and file paid invoices. - Manage Concur (expense management system). - Collect and retain file of W-9's from vendors. - Credit Card Management.

Education

High school diploma

Irving Crown High School - Carpentersville, IL

September 1977 to May 1981

Skills

• Accounts Receivable (10+ years)

• Accounts Payable (10+ years)

• Journal Entries (5 years)

• Balance Sheet Reconciliation (2 years)

• ACH (10+ years)

• Expense Management (10+ years)

• Microsoft Excel (10+ years)

• Office experience (10+ years)

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