Service Engineer Field

LUIS M. ABARCA

Dallas, TX ***** Home: 760-***-****

**********@*****.*** Luis Abarca LinkedIn

linkedin.com/in/luis-abarca-99966961

FIELD SERVICE ENGINEER

During my last quarter at Heald Institute of Technology in 1997, with a 4.0 GPA in Applied Electronics, I was offered a tech job with SVG in Silicon Valley, CA. My first FSE job with RTEC, 1998-2001, rewarded me with the opportunity to be the road warrior for the Western USA and Mexico with my counterpart covering the Eastern USA and Canada. RTEC closed their CA office after 9/11. I then landed a field position with Nielsen, 2003-2006. Able to complete a MCSE Certification, 2002-2003. Siemens contracted me on a year contract, 2006-2007 as an Install Tech at USPS. 2007-2008, worked at The Miami Herald Newspaper in the Electric Shop. Have remained in the medical equipment sector since joining McKesson Automation, Inc. in 2008 as an FSE until 2014 when MAI divested from McKesson Corporation. 2014 to 2015, conducted failure analysis of sleep study equipment as a QA Tech with CareFusion. Returned to the field with Swisslog, 2015-2016. BD assigned me the dedicated onsite Automation Service Engineer position, 2017-2023 in Houston, TX. In 2023, my family and I moved to Dallas. Innovation Associates, Inc. hired me as an FSE 2023-2025. Tenures at MAI and BD of 12 years, 2.5 years with iA, a year both at Swisslog and CareFusion, industrial experience gained with Siemens and The Miami Herald, and Semiconductor Fab experience with SVG and RTEC, certainly has prepared me to be able to contribute immediately to any company's FSE department. The skills developed and experience gained since 1997, the start of my career, in electro-mechanical, electrical, electronics, robotics, pneumatics, automation, and not of the least, customer service, were attained by the vital processes of time, training, mentorship received, and hands-on practice. I would love to join a company with excellent technical support that values providing customers best-in-class technical and parts support and, of course, best customer experience in the business, that documents well their product line with thorough and effective user and service manuals and provides relevant hands-on training, strong enough to equip their FSEs for success and does not have reservations to share with their service team members all that is necessary, not holding back so call “tribal knowledge.” With Mckesson, the best 24/7 tech support I had the pleasure of working with, I never left a customer with down equipment because tech support was always available, if I, myself didn't resolve the issue at hand. I am an intelligent, talented FSE who loves to service customers and enjoys making them happy by resolving any and all of their technical issues and by timely completing routine pre-scheduled PMs. Trained in Concur and Salesforce.

• Excellent Troubleshooting Skills • Excellent Customer Service Skills

• Dependable Team Player • Reliable, Disciplined, Independent FSE

• Excellent Work Ethics

• Excellent On Time Documentation

• Excellent Communication Skills

• Excellent Organizational Skills

PROFESSIONAL EXPERIENCE:

Innovation Associates, Inc-Binghamton, NY 2023-2025 FIELD SERVICE ENGINEER-High Volume Rx Pharmacies

• Assigned to on-call escalated issues as well as scheduled PMs for high volume FANUC robot SmartPods.

• Assisted with writing of SOPs for implementation, PM and issue resolution of iA equipment.

• Scheduled travel agendas throughout the Central and Eastern Regions using CONCUR and SALESFORCE.

• Submitted on time expense reports for on-site travel to service customers’ high volume Rx filling equipment. BECTON DICKINSON-SPARKS, MD 2017-2023

AUTOMATION SERVICE ENGINEER, MICRO LAB TLA KIESTRA INSTRUMENT

• Assisted on installing the Modular BDKIESTRA Multi-Million Dollar Micro Lab Instrument.

• On-call for customer service repair dispatches and always met the 4-hour contractual response time.

• 16 hour on-call shift on two days of the week to cover for colleague FSE in Houston, TX during his days off.

• Supported customers over the phone to resolve technical issues with Help Lighting and BOMGAR when possible.

• Consistent 100% on-site first visit repair month over month and year over year, except when part needed to be shipped.

• Maintained on-site EnsurA Customer Parts Cabinet.

• Completed Monthly Scheduled PMs on time year over year. Unemployed from November 2016 to April 2017

SWISSLOG OF NORTH AMERICA-DENVER, CO 2015-2016

FIELD SERVICE ENGINEER, PNEUMATIC TUBE SYSTEM(PTS)

• Service customer base in West USA Region by providing on demand emergency, casual and warranty technical support.

• Perform PMs of PTS for customers in Northern and Southern CA as well as Arizona.

• Startup projects in Northern CA, Washington State and Utah: Retrofit Blowers to VFD and Stations to Nexus Panels.

• Rebuilt TU during Startup project as well as Retrofit Stations to Whisper Kit, Access Door and Extruded Motor Plate. CAREFUSION-PALM SPRINGS, CA / VIA ADECCO ENGINEERING AND TECHNOLOGY 2014- 2015 Failure Analysis, QA Tech for Sleep Study Devices

• Six-month contractual assignment through job agency Adecco to conduct failure analyses of medical devices.

• Failure analysis of jack boxes, amplifiers and cables; reduced the backlog down to zero within five months.

• Impedance checks and signal analyses through proprietary software, methodically configured in workstation.

• Write reports of test results; inform if a trend of product failure is occurring for QA management review.

• Three months in the job, worked with new hire, to cross-train on specific product; job contract extended. MCKESSON AUTOMATION / AESYNT-OMNICELL PITTSBURGH, PA 2008-2014 Field Service Engineer

• Successfully supported customers in completing their daily automated cart fill of prescribed medications.

• Met 6-8 hour onsite contractual response time all the time as well as resolved all technical issues for all 6 product lines.

• Reduced equipments’ MTBF (Mean Time Between Failure) by performing detailed and thorough PMs.

• On time machine upgrades and retrofits, as well as weekly expense reports and communications with tech support.

• Serviced local region of approximately 150 miles square in South FL and in Southern CA. EDUCATION

A+, MCSA & MCSE Certifications TechSkills Sacramento, CA 2002-2003 A.S. – APPLIED ELECTRONICS Heald Institute of Technology San Francisco, CA ‘96-‘97 B.S. – NATURAL SCIENCES California State University at Los Angeles, CA 1989-1995 INTERSHIPS/SPECIAL TRAINING

NREL(National Renewable Energy Laboratory) GOLDEN, COLORADO Summers of 1992 & 1993 Conducted R&D at NREL using Hall Effect testing procedures to characterize solar cells. Determined best electrical contact material combination by completing chemical lab procedures using various etching substances. PROFESSIONAL SKILLS and INTEREST

• Motivated to do what is necessary to support customers’ technical needs.

• Able to work alone or in a team to further a company’s mission.

• www.troubleshooters.com

• www.udemy.com

Contact this candidate