Supply Chain Customer Care

Maervat Anglo

***** ** **** ******

Pembroke Pines, FL 33029

Cell: 954-***-****

Email: ************@*********.***

Executive Summary

Seeking a position where can utilize an extensive experiences in pharmaceutical, Medical Devices industries and proficient skills in customer services, planning, supply chain, management, monitors work processes, inventory control, Operations, Receiving, Shipping, Logistics coordinates, Federal, state guidelines, FDA, DEA Compliance procedures, Warehouse level Recall, Returns Goods Procedures, cGMP, SOP’s, OSHA and Safety rules, leadership, A/R, Collections, Issue Credit and debit memos and the use of various office tools including the personal computer skills, as well as competent organizational skills, and the coordination of multiple tasks.

Core Qualifications

Technical expertise in Pharmaceutical & Medical devices Industries

Proficiency in Inventory management and the ability to collaborate effectively across the supply chain, including suppliers and internal departments

Ability to adapt to changing market conditions

Data Management and collaborative mindset

Reports Generation and Analysis

Professional Experience

Supply Chain and Customer care Advisor January 2019- Present

Terumo Aortic – Sunrise, Florida

Manage customer inquiries related to orders placed. Provide up to date schedule information to all markets and ensure the correct inventory allocation to customers and measure performance against on time to promise (OITP). Ensure the correct inventory allocation in place against outstanding customer orders. Manage customer complaints. Work with planning, sales, and manufacturing to ensure accurate information always provided to the customer. Provide weekly, monthly metrics and reports as required to the global customer care manager. Handle all returns and issue credit to different markets.

Florida Office Manager July 2015 – January 2019

Monsieur Touton Selection – Pembroke Park, Florida

Oversaw and coordinate the support for the customer services and Accounts Receivables associates to meet the company goals of efficiency and customer satisfactions.

Manage day to day of the office function and business. Oversaw and manage division records and take steps to ensure the division is compliant with all record keeping requirements. Report the delinquent customers to the state, and release when payments are processed. Coached, monitor, and develop staff including oversaw new employee on boarding. Maintain and approve employee work schedules including assignments, job rotation, training, vacation and paid time off, cover for absenteeism, and over time scheduling. Coordinate the division logistics by Communicates daily with sales team, drivers, trucking companies, and warehouse staffs to ensure all orders are completed, staged, and ready for delivery. Maintain accurate record and orders process, reports, and State forms as required.

Attends all sales team meetings weekly. Comply with Federal, and state regulations.

Work with Human resources staff to interview, select, hire and employ an appropriate number of employees.

Shipping/Receiving Manager August 2013 – June 2015

Unit Dose Services – Dania Beach, Florida

Coordinate incoming and outgoing all the shipping activities to ensure accuracy and completeness. Monitor the unloading of all materials into the receiving department and ensure that it is staged for counting and inspection. Supervised and coordinated activities of workers engaged in verifying and keeping records for incoming and outgoing shipments. Supervises and coordinates the activities of filling and shipping the customer orders. Oversaw the packing of orders and verifications of the related paperwork. Ensures all Inventory transaction is accurately logged and oversaw cycle counts and reconciliation activities. Drive root cause problem resolution for inventory control. Handle the aspects of shipping and receiving and keep accurate records. Monitor the staff productivity closely to ensure goals are achieved. Oversaw the receipt of goods from all the customers returns are accurately logged, Ensure the returns process are follows appropriate procedures, and maintained documents as necessary. Coordinate and ensures the segregation of the out-date products off the stock and quarantined it to send for destruction. Oversaw housekeeping and safety within the shipping and receiving department. Hands on and assists workers in all activities in the shipping and receiving department. Identifies employees skills and develop them by coaching and counseling on regular basis.

Cage/Vault Manager May 2005 - May 2013

H D Smith Drugs Co - Pompano Beach, Florida

Directed the workflow, Train and monitor the performance of the cage/vault associates to ensure controlled substances are handled appropriately. Assisted in the process of selection, development, and performance management for the associates in the daily activates Monitor work processes and make suggestions for modifications to increase and improve productivity, efficiency, and accuracy for the purpose of improving coasts and safeguarding products, implements changes as directed or needed. Oversaw the department staff in filling orders, check the receiving products, double checking, and shipping-controlled substances, and coordinate the inventory process for the department daily, weekly, and yearly. Ensure compliance with all appropriate policies, procedures, safety rules and DEA Regulations. Maintenance of highly detailed records documenting receipt, shipment, and other disposition of controlled substances. Worked directly with other Departments, Clients, and Upper Management. Analyzed departmental documents for appropriate distribution and filing. Organized and coded all documents related to due diligence for acquisitions. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

Education

Agriculture Engineering Sciences

Bachelor degree of Agriculture Sciences - Production

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