Content Writer, Customer Service
Resume:
Bloomington, Indiana *****
************@*****.***
EDUCATION AND
TRAINING
Bachelor of Arts
History
Indiana University Bloomington,
Bloomington, IN
May 2016
High School Diploma
Bedford North Lawrence High
School, Bedford, IN
May 2012
SUMMARY
Self-motivated and responsible customer service expert with 6+ years expertise in a wide array of situations requiring diverse solutions. 2+ years as a creative and prudent content writer, providing original content finely tailored to the needs of busy business owners. Brings a knack for quickly adapting to new objections, needs and other developments with professionalism and maturity. Always striving to do the job with an eye for leaving the best possible impression which lasts long after a job is done or a problem is addressed.
SKILLS
EXPERIENCE
CASHIER/STOCKER.
Circle S Food Mart Bloomington, IN May 2021 - September 2023 FREELANCE WRITER/ORIGINAL SEO CONTENT WRITER
Self-Employed Springville, IN July 2016 - March 2021 CAIN CAUDELL
• Cash Handling
• ID Verification
• Payment Processing
• Customer Assistance
• POS Systems
• Order Taking
• Inventory Control
• POS System Operations
• Written and Verbal
Communication
• Cleaning and Sanitizing
• Stocking and Replenishing
• Staff Training
• Customer Relations
• Credit and Cash Transactions
• Daily Reporting
• Conflict Resolution
• Welcomed customers and patrons in a friendly and appropriate manner.
• Performed transactions quickly and accurately, maintaining a friendly disposition.
• Lifted drinks, crates and other materials for the store of up to 50 lbs.
• Answered questions, concerns and fielded comments in a professional, patient and accurate manner.
• Maintained composure during stressful rushes and complications.
• Communicated promptly and maturely with other coworkers, customers and the store manager.
• Wrote both short and long form articles for blog artists and other solo entrepreneurs.
CC
TICKET TAKER/USHER
IU Event Services Bloomington, IN August 2012 - May 2016 LANGUAGES
Spanish:
Limited
• Crafted SEO optimized content tailored to the needs of clients.
• Edited and brainstormed with clients as needed.
• Completed work in a timely manner.
• Provided efficient entry for patrons into sporting and other athletic events.
• Greeted patrons warmly and professionally.
• Facilitated specific and timely guidance when required.
• Switched rapidly between multiple venues and locations when needed.
• Located specific seating when applicable for disabled patrons or verified seating when required.
• Supported vulnerable patrons and coworkers when stressed or confused about seating, rules etc.
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