Customer Service Call Center
Resume:
SANDRA WHITE
Customer Service Representative
CONTACT
PHONE:
https://www.linkedin.com/in/sandra-white-24b7b0224/
EMAIL:
*********@*****.***
HOBBIES
Reading/Studying
Community Involvement
Sewing/Crafting
Walking
EDUCATION
Crown College, St. Bonifacieus, MN
2/2017 – 12/2020
Bachelor of Science – Cum Laude
Majors: Christian Ministry; Counseling; Biblical Studies
Mott Community College, Flint, MI
9/2004 -6/2006
Associate in applied science – Honor Award
Major: Criminal Justice
WORK EXPERIENCE
Mosaic Sexual Health Clinic, Tallahassee, FL - Director
7/2021 – 10/2024
Administrative operations overseeing the overall function of non-medical and medical care at non-profit entities.
Supervision of nursing staff, counselors, volunteers, and front office staff.
Counseling, client care, training of paid and voluntary staff.
Data Entry, policy and procedure enforcement and updating.
Business etiquette overseeing partnerships with other non-profit and church organizations.
Scheduling for staff and appointment availability resources.
Overseeing inventory for clinic lab, client care, office procedures, and ordering supplies when necessary.
Results CX, Lakeland, FL Customer Service Representative
5/2016 – 3/2021(contract work with downtime 2020-2021)
Processed clinical fax requests for inpatient and outpatient services in accordance with the prior authorization list and attach to members policies.
Verify members eligibility and benefits.
Routed specific calls to appropriate medical staff when needed.
Flint/Genesee Job Corp, Flint, MI - Security Coordinator
6/2006 – 01-2015
Supervision of nine security officers, overseeing transportation, protection of facility; and student intake
Performed orientation of security measures to incoming resident students.
SKILLS
Administrative Duties
Counseling
Call – Center (8+ years)
Data Entry
Business Management
Retail Management
Training
Problem solving
Typing speed: 45 WPM
Advance level proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Access
Retail Cashiering/Money Handling
Security Officer Functions
Retail Inventory/Ordering
Retail Shipping/Receiving
CCTV Monitoring
Paraprofessional 2001-2004 Flint Community Schools
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