Specialist Ii Network Administrator

Chad Thomas West

**** ** **** ****** ***********, FL 32605

352-***-**** *****@******.**

OBJECTIVE

Motivated and knowledgeable IT professional with 17 years of experience managing diverse operating systems, software applications, and hardware. Skilled in troubleshooting, scripting, and delivering innovative solutions to complex technical challenges. Eager to contribute to a dynamic organization while continuing to grow professionally in the IT field.

PROFESSIONAL EXPERIENCE

Jones Edmunds and Associates

Network Administrator November 2020 – March 2025

Provided helpdesk support for a broad range of technical issues across multiple engineering disciplines, ensuring operational continuity.

Acted as the primary point of contact for managing company-issued iPhones with AT&T and Verizon services, and administered mobile devices via MDM solutions.

Administered IT tools such as ManageEngine Endpoint Central and Lansweeper, collaborating with vendors to resolve issues and ensure product performance.

Served as global administrator for Microsoft Teams, SharePoint, Exchange, Azure, and other Microsoft 365 apps. Created and maintained Flows, Forms, and custom workflows to streamline business processes.

Built and configured new computers, performed hardware upgrades, and facilitated user-focused system migrations.

University of Florida – Emerging Pathogens Institute, Gainesville, FL

End User Computing Specialist II April 2016 – October 2020

Managed the department helpdesk supporting multiple collaborative research teams.

Maintained networking equipment, freezer probes, and BSL-3 lab equipment.

Configured SCCM and Jamf for automated application deployment.

Led new user IT orientations and performed system setups.

Created IT documentation and knowledge base articles for SharePoint.

Repaired and serviced computers and printers under warranty.

Supervised and mentored OPS employees supporting IT and Facilities.

University of Florida – Department of Chemistry, Gainesville, FL

End User Computing Specialist II April 2013 – April 2016

Provided computer, networking, and server support across five buildings.

Worked with faculty and graduate students to procure hardware/software for research and instruction.

Maintained user systems and servers via UFEM and remote deployment tools.

Managed poster printing for departmental conferences.

Coordinated with other University departments for advanced network, IP phone, and infrastructure needs.

Oversaw the departmental IT ticketing system.

University of Florida – Operations Analysis, Gainesville, FL

OPS Computer Technician February 2010 – March 2013

Supported over 1,500 systems across 15 departments to ensure high user satisfaction.

Maintained network-based applications and resolved user access issues efficiently.

Installed and repaired university-provided phones.

Managed IT migrations from other departments.

Transported, installed, and repaired hardware in compliance with university policy.

Provided remote support for managed systems.

Innovative Network, Gainesville, FL

IT Administrator 2008 – 2009

Procured and installed hardware based on client needs.

Delivered onsite support and hardware setup for optimal system performance.

Remotely managed systems and ensured uptime.

Maintained client servers and resolved system issues.

EDUCATION

Santa Fe High School, Alachua, FL — High School Diploma 1996-2001

Santa Fe Community College, Gainesville, FL — Attended two years, no degree 2006-2008

TECHNICAL SKILLS

Operating Systems:

Windows (Desktop & Server 2003–2022), macOSX, Red Hat Enterprise Linux (RHEL), Ubuntu, SUSE, BackTrack

Software & Tools:

Office 365, Bomgar, Dameware, DBAN, OpenOffice, TrueCrypt, WMIC, Sysinternals, Lansweeper, Hyper-V, ChatGPT, Google Workspace

Scripting & Automation:

PowerShell, Bash, Batch, VBScript, HTML, Ruby, Python, JavaScript, VBA

Networking:

TCP/IP, VLAN, VPC, Cisco Routing, Firewalls, Infoblox, Cisco Meraki, VPNs, Dell Routing

IT Service Management & Ticketing:

Redmine, Lansweeper, Cherwell, ConnectWise, ManageEngine, Zendesk, NinjaOne, Jira

Systems Administration & Management:

Active Directory, SCCM, JAMF, ManageEngine, Office 365 Administration, Dell Management

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