Customer Representative Human Resource

Carl Patrick E. Tejano

097*-***-**** bliss subdivision Santa Lucia Pasig, City *********@*****.***

EDUCATION

Eulogio Amang Rodriguez Institute of Science and Technology

Bachelor of Science and Business Administration Major in Human Resource, Cumulative GPA: 4.0 (Undergraduate)

Relevant Coursework: Business Law, Recruitment and Selection, Labor Law and Legislations (2024) Human Behavior in the Organization, Human Resource Planning, Mathematical Analysis in Business Management, Administrative and Office Management (2024)

WORK EXPERIENCE

Concentrix [Megamall Building C, EDSA Corner Julia Vargas, Mandaluyong City]

Customer Representative Sept 2021- Nov 2022

Handled inbound or outbound calls from customers and responding to customer inquiries, complaints, or requests via email and chat for 1 year

Everise Taguig City, Metro Manila

Customer Representative November 2022- May 2023

Managed inbound and outbound customer inquiries about healthcare services, insurance claims, and bill payment for a 6 months work-from-home account.

Sutherland Taguig City, Metro Manila

Customer Representative August 2024- July 2025

Managed customer inquiries through chat related to streaming services.

SKILLS & INTERESTS

Computer: Microsoft Office, Canva and Excel

Skills: Exceptional written and verbal communication abilities, including empathy and active listening. Skills in using Microsoft Teams, Zoom, and Slack for remote communication

Language: Filipino and English

Interests: Love reading, photography, and appreciation of music