Operations Manager Sales Associate

Jamie Gonzalez

Hickory, NC *****

********.********@*****.*** +1-609-***-****

Willing to relocate: Anywhere

Work Experience

Operations Manager / Vendor Relations

Innovative Facility Solutions – Little Egg Harbor, NJ October 2020 to April 2025

n Supervised employees and managed day-to-day operations to ensure company goals were met. n Oversaw vendor relations and client satisfaction, building long-term partnerships. n Generated reports and analytics to track performance and identify opportunities for improvement. n Trained and mentored staff, promoting growth and advancement within the company. n Utilized QuickBooks for invoicing, client accounts, and vendor payments. n Gained working knowledge of trades including plumbing, electrical, refrigeration, and HVAC through

vendor coordination.

Dietary Aide

Mystic Meadows – Little Egg Harbor, NJ

February 2019 to October 2020

n Assembled meal trays according to residents’ dietary needs and physician orders. n Maintained cleanliness and organization of food service areas. n Supported residents with compassion and attention to detail. Receptionist

Mystic Meadows – Little Egg Harbor, NJ

May 2018 to February 2019

n Welcomed and assisted residents, families, and visitors, creating a professional and friendly environment.

n Managed phone lines, appointments, and scheduling tasks. n Provided administrative support to staff, including record keeping and correspondence. Certified Sales Associate

7-Eleven – Little Egg Harbor, NJ

April 2018 to February 2019

n Greeted guests and assisted with purchases and returns. n Maintained product inventory and organized sales floor. n Trained as floor manager and ensured customer satisfaction. Teacher

The Learning Experience – Manahawkin, NJ

October 2017 to January 2018

n Taught Pre-K classes, developed lesson plans, and provided classroom support. n Communicated daily with parents and maintained student records. Sales Associate

Famous Footwear – Elizabeth, NJ

July 2014 to January 2017

n Assisted customers with shoe and fashion selections. n Processed transactions, handled returns, and maintained store presentation. n Consistently exceeded sales and customer service goals. Education

Pre-Nursing Student – Catawba Valley Community College, Hickory, NC (Present) Completed Prerequisites – Ocean County College, Toms River, NJ High School Diploma – Hillcrest Academy, Westfield, NJ (2015) Skills

Account reconciliation, Vendor Management, Translation, Toddler Care, Analytics, Microsoft Outlook,

Childcare, Fluent in ASL, Infant Care, Management (2 years), Customer service, 60 wpm, Interpretation, Project Management, Accounting software, American Sign Language, Sales, QuickBooks, Dietary Aide Experience

Certifications and Licenses

Food Handler Certification

Additional Information

I am fluent in ASL and a child of deaf adults (CODA). I spent my junior and senior years of high school

teaching special needs children sign language. I have also interpreted for deaf adults in the community,

assisting in child protective services cases, hospitals, schools, and more. Education

Pre-Nursing Student – Catawba Valley Community College, Hickory, NC (Present) Certified Clinical Medical Assistant (CCMA) Program – In Progress, expected completion February 2026 Completed Prerequisites – Ocean County College, Toms River, NJ High School Diploma – Hillcrest Academy, Westfield, NJ (2015) Certifications and Licenses

Food Handler Certification

BLS Certification (Basic Life Support) – In Progress

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