Michael R. Smith
Elk Grove, CA
*************@*****.***
Summary: I am a strong team player who consistently brings a positive, can-do attitude to the workplace. Punctual and dependable, I am committed to continuous learning and professional growth. I possess exceptional computer skills and quickly adapt to new software and systems. I am eager to expand my horizons and contribute to a dynamic organization where I can apply my skills while gaining new experiences. Employment History:
The Kishan Group, Sacramento, CA February 2024-Present Hotel Group Sales
Create reservation blocks for large groups.
Add/remove reservations from a group block.
Input manifests into the system.
Balance room inventory for multiple hotels.
Reconcile commissionable transactions.
Answer customer’s questions or direct them to the appropriate person to answer their questions. Allstate Sales Group, Sacramento, CA September 2023-March 2025 Support Specialist
Dispatched technicians to install fiber into customer’s homes/apartments.
Updated Excel spreadsheet with information of jobs that were completed while dispatching.
Took incident/accident phone calls for the company and submitted them to HR.
Tracked 811 dig locate tickets for the company and emailed the managers when their tickets have cleared.
Received incidents from customers in the field and notified managers to send crew members to fix the incidents.
Created purchase orders for jobs that were completed and needed to be sent to the customer. YMCA of Superior California, Sacramento, CA August 2018-August 2023 Site Director, Southport
Site supervisor, supervised 7 teachers and over 100 children, Kindergarten to 8th grade.
Create and manage a yearly budget.
Handles cash and weekly payments.
Maintain and update rosters on an Excel spreadsheet.
Review staff work progression.
Plan and operate a summer camp.
Run questionnaires on Google forms for potential programs. Education:
Early Childhood Education Program, Los Rios Community Colleges, Sacramento CA
General Studies, Normandale Community College, Bloomington, MN
High School Diploma, Eden Prairie High School, Eden Prairie, MN Training/ Certification:
Child Abuse Training
Work Safety Training