Office Administrator Customer Service
Resume:
CURRICULUM VITAE
Of
TSUMA REHEMA MNYAZI
P.O BOX 409**-*****
MOMBASA.
Email; **********@*****.***
PROFESSIONAL SUMMARY:
Highly dependable and flexible office administrator with an exceptional record of client satisfaction and customer service. Excellent builder of cordial and professional relationships with colleagues, clients and superiors. Able to accommodate work schedule changes at short notice to include weekends and special events.
CORE QUALIFICATIONS:
Strong skills in MS Office applications including power point, Word andExcel.
High skills in building positive customer relationships.
Excellent ability to work independently with little to no supervision.
Highly motivated self starter.
WORKING EXPERIENCE;
Jan 2014 -Aug 2024 : MOMBASA TAMASHA DISRIBUTORS
As a Receptionist.
Communicate with customers, record customer complaints, booking meetings and responsible for accounts, answering phone calls and routing them to the appropriate personnel, handling incoming and outgoing mail, data capture in accounting systems, administrative support system to strengthen the internal control system an supporting other departments with clerical tasks as required. August 2011 - December 2013 : KILIFI PLANTATIONS LTD Performance appraisal, Accident investigation and how to complete the DOSHI1 forms including making claims to the insurance, Filing and photocopying, Experience on how to handle shop stewards at the shop flow level, How to deal with employee problem including management of conflicts between employees.
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PROFESSIONAL QUALIFICATIONS
YEAR 2012 DIPLOMA IN BUSINESS ADMIN [KNEC] MTTI
YEAR 2011 DIPLOMA IN BUSINESS ADMIN [STAGE II] MTTI YEAR 2010 DIPLOMA IN BUSINESS ADMIN STAGE I] MTTI
ACADEMIC QUALIFICATIONS
1996-2003 MAANDANI PRIMARY SCHOOL K.C.P.E
2004- 2007 ST. JOHNS GIRLS HIGH SCHOOL K.C.S.E.
2010-2012 MOMBASA TECH TRAINNG INSTITUTE B’.T.E.P
OTHER QUALIFICATIONS:
COMPUTER APLICATOINS -MS. OFFICE
SEMINARS ATTENDED
Moving the Goal Post Kilifi
Counseling in psychology, message development and peer education. Equity Bank
Empowering women and youth on financial education. Kenya Breweries
Under 18 Asipewe
REFEREES;
Mary wairimu Chege
Mombasa Tamasha distributors
Cell: 072*-******
Betty Righa
Auditor
Shulunge C0. ltd
Cell: 072*-******
Lawrence Ngwalla
Labour officer – Busia County
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