Social Media Digital

RONALYN TORRES

*********@*****.***

Pasay City

AREA OF EXPERTISE

Skilled in handling customer inquiries via email, chat, and phone with professionalism.

Strong problem-solving abilities, resolving complex customer issues efficiently.

Strong proficiency in both verbal and written communication.

Skilled in creating engaging, brand-aligned content for posts, stories, and updates.

Experienced in producing digital media content, including video editing, to create compelling and visually engaging

materials for various platforms.

PROFESSIONAL EXPERIENCE

Congregation of the Most Holy Redeemer - Redemptorist Vice-Province of Manila Sept 2018 - Present

Digital Content Producer

Live-stream Masses at Baclaran Church to ensure wide-reaching virtual attendance.

Conduct sit-down interviews and provide gospel reflections to engage the audience.

Produce SDE (Same Day Edit) and recap videos to highlight key events and moments.

Design and create monthly celebrant layouts for church services and events.

Manage video and photo posting for missions to share updates and community events.

Archive videos and photos for long-term storage and easy retrieval.

Operate drones to capture aerial footage for creative and dynamic video production.

Involved in filmmaking projects to create high-quality video content for church-related initiatives.

Foundever Inc. (Formerly Sykes) Jan 2018 - May 2018

Customer Service Representative

Assist customers with inquiries regarding billing, services, and account management.

Resolve technical issues related to internet, phone, and cable services.

Provide troubleshooting support for devices and network connectivity problems.

Handle customer complaints professionally and provide timely solutions.

TRAININGS AND CERTIFICATIONS

Henry’s Masterclass (August 2025)

Core Photography & Videography Workshop

Basic Photography and Captioning (March 2025)

Visual Content Sensitivity

Social Media Ethics and Evangelization (October 2024)

Understanding ethical practices in sharing our faith through social media

Professional Photojournalism & Documentary Workshop (November 2023)

Photojournalism/ News

Likha Short Film Lab (November 2023)

Filmmaking workshop

Catholic Social Media Summit (December 2023)

Media Ethics and Used of AI

EDUCATION

Far Eastern University 2013 - 2017

Bachelor of Arts in Communications

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