Support Specialist Information Technology

Manuel Alejandro Bran Flores

Information Technology Support Specialist

***********@*******.*** Vallejo, 94591, CA 707-***-**** https://www.linkedin.com/in/manuel-bran-8001754a?utm_source=share&utm_ Summary

Dynamic Information Technology Support Specialist with over 7 years of experience in database administration and IT consulting. Proficient in optimizing Microsoft SQL and MySQL server performance, and skilled in implementing ERP systems to enhance business operations. Successfully developed tools for automated label generation and improved inventory tracking, contributing to operational efficiency. Committed to leveraging technical expertise to support organizations in achieving their IT goals and providing exceptional user support.

Work Experience

Database Administrator/Developer, All Weather Architectural Aluminum, Vacaville, USA 11/2016 – Present

Administered and optimized existing ERP Database Servers to enhance performance and reliability.

Streamlined Microsoft SQL and MySQL Server operations, resulting in improved response times and reduced downtime.

Maintained and refined existing labeling systems and applications for production tracking

(Inventory/WIP/FG/Waste), ensuring accuracy and efficiency. Engineered new tools to generate NFRC labels from XML files, significantly supporting business operations.

IT Consultant, Various Companies, Vallejo, USA

06/2015 – 10/2016

Devised new applications to enhance business operations and streamline processes. Advised administration staff on the selection of a new ERP system that aligned with organizational goals.

Facilitated the installation and configuration of a new MSSQL Server 2015 for the IT department, ensuring robust system performance.

ERP Administrator, OneSource Building Technologies, San Salvador, El Salvador 01/2013 – 04/2015

Developed an interface to migrate tickets from a CRM system to Microsoft Dynamics GP 2018 R2 utilizing Project Accounting.

Extended ERP functionality by creating new screens and reports using triggers, jobs, stored procedures, views, and tables in SQL Server 2008 R2. Administered Microsoft Dynamics GP 2018 R2, including creating and configuring new users and maintaining existing ones.

Oversaw the installation of new workstations and the implementation of updates, hotfixes, and service packs on servers.

Created macros to automate repetitive tasks and processes, improving overall productivity.

Senior Microsoft Dynamics GP Technical Consultant, Consultores de Sistemas, S.A., El Salvador, El Salvador

10/2006 – 04/2013

Served as a Technical Consultant for the sale, installation, and configuration of Microsoft Dynamics GP.

Supported various types of companies (Manufacturing/Retail/Services/POS) in the implementation of Microsoft Dynamics GP, ensuring a smooth integration. Executed the installation, configuration, and parameterization of ERP Microsoft GP from version 6.0 through version 2018 R2.

Configured Human Resources and Payroll modules tailored for the Central America region to meet local demands.

Utilized native and external migration tools to collect, prepare, format, transform, parametrize, validate, and import substantial datasets into the Microsoft Dynamics GP database.

Education

Bachelor's, Computer System Engineering, Technological University of El Salvador, El Salvador, El Salvador

01/1996 – 11/2001

Skills

Microsoft Dynamics GP 6.0 through 2018 R2 Microsoft SQL Server 2005 through 2019 TSQL C# .NET VB VBA Windows OS Linux OS

Active Directory maintenance Communication Critical thinking Teamwork Empathy Analytical Solution-focused

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