Project Manager Customer Service

Professional Profile

Project Manager with **+ years’ experience leading IT projects, teams, and initiatives.

Experienced in strategic planning, stakeholder communication, risk mitigation, and managing the delivery of complex technology solutions according to schedule and budget.

Core Skills

Project Methodologies: Agile, Scrum, Waterfall, PMI, Kanban; Clarity, Innotas, Top Left, Salesforce

Software Expertise: Microsoft Office Suite, Trello, Azure, ConnectWise, ServiceNow and ChatGPT

Leadership & Coaching: High emotional intelligence, team building, cross-vendor collaboration

Risk/Cost Management: Forecasting, dashboards, contract closeouts, and profitability analysis

Communication Tools: Microsoft Teams, Slack, Zoom

Work Experience Highlights

Company

Dates

Key Contributions

Privet Sector (Dallas Texas)

Sep2024

Feb 2025

Led SDLC-compliant initiatives, coordinated multiple vendors, briefed senior staff

DKB Innovative (Frisco, TX)

Feb 2022–Aug 2024

Delivered 60+ tech projects on time and within budget streamlined risk and issue tracking, consolidated real-time data

FISERV (Frisco, TX)

Nov 2021–Jan 2022

Directed data center transition, coordinated Clarity/Aha time sheets/resources for project team members.

Census Bureau

May 2020–Sep 2021

Managed 1000+ tickets, RSA tokens, inventory of 800+ iPads

Lockheed Martin

Jun 2018–Oct 2019

Implemented network readiness plan and site upgrades, Agile-based software deployments

Verizon

Jan 2017–Apr 2018

Directed system migration for federal/commercial clients, ensured regulatory compliance

Earlier Roles

2001–2016

Project Manager at Zycron Inc & First Horizon Bank; 20 years as Chief Petty Officer (U.S. Navy)

Education & Certifications

Education: AA from University of La Verne

Certifications: ITIL Foundation, SCRUM/Agile, MCSE, Network Vulnerability Assessment, Telecommunications Computer Operator

Military Clearance: Held Secret Clearance during Navy tenure

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