Customer Service High School

***** **** ****

Linden Mi *****

Phone 734-***-****

E-mail *********@*****.***

Valerie Loggie

Skills Summary Experienced and driven in customer service roles. Possesses excellent communication skills, allowing for the cultivation of positive and mutually beneficial business relationships. A passion for providing top rated assistance to clients while constantly striving to honor the mission of a company. I'm comfortable using session tracking software and video conferencing tools for telehealth services. Knowledge of HIPAA regulations and commitment to ethical standards in client care. Effectively communicates with BCBAs parents and other staff to support client progress. Calm and flexible in dynamic environments. Work experience June 2022- June 2024 Tim Hortons Belleville, MI Team Member

● Greeting customers and providing excellent guest service

● Recording orders accurately and coordinating with the kitchen staff in order to get the customers’ orders out correctly.

● Maintaining composure in stressful situations as well as helping teammates when necessary.

● Maintained the highest standard of safety and hygiene throughout the restaurant.

January 2025 - currently Centria Autism Brighton, MI Behavior Technician

● Implemented individualized Applied Behavior Analysis (ABA) treatment plans for children with Autism Spectrum Disorder (ASD) under the supervision of a Board Certified Behavior Analyst

(BCBA).

● Collected and recorded data on clients behaviors and skill acquisitions in real time.

● Assisted in behavior assessments and functional behavior analysis procedures.

● Communicated progress and concern to supervisors and participated in team meetings.

● Maintained detailed session notes and ensured compliance with HIPAA and company policies. Education

● High School Diploma – Huron High School

● Sterile Processing Technician Completion - Michigan Healthcare Academy

● American Red Cross Adult and Pediatric First Aid/CPR/AED References

● Crystal Murphy (Tim Hortons manager) 949-***-****

● Brenda Cheeks (Instructor) 586-***-**** Christine Mattson (Mentor) 734-***-****

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