Customer Service
Resume:
SARAY SERNA
************@*****.*** eo
Bakersfield, California 0
PROFILE
Highly motivated and goal-oriented professional with a strong work ethic and a passion for continuous learning.
Known for being a fast learner, determined, and adaptable, I excel in dynamic environments and thrive on
challenges. With excellent communication skills and a friendly, people-oriented approach, foster positive
relationships and collaborate effectively with diverse teams. My problem-solving abilities and easy-going nature
enable me to navigate complex situations with a calm and solution-driven mindset. Dedicated to achieving
results while maintaining a positive and productive atmosphere.
EDUCATION
Independence High School
High School Diploma
2019-2023
Bakersfield College
Business Administration
2024-2026
SKILLS
Communication: Verbal and written
communication, active listening.
Team Collaboration: Ability to contribute to team
projects and support colleagues.
Time Management: Task prioritization, meeting
deadlines.
Problem-Solving: Identifying issues and generating
practical solutions.
Adaptability: Open to learning new tools,
technologies, and procedures.
Customer Service: Experience in handling inquiries
and providing solutions.
Microsoft Office Suite: Proficient in Excel, Word,
PowerPoint, and Outlook.
Attention to Detail: Ensuring accuracy in all tasks
and deliverables.
Leadership: Initiative, responsibility, and a strong
work ethic.
WORK EXPERIENCE
Chase Bank
Associate Banker May 2025 - Present
* Supported clients with transactions, account services, and inquiries
+ Opened accounts and processed banking applications with accuracy
* Guided customers on Chase digital and mobile banking tools
+ Ensured compliance in cash handling and transaction processing
+ Built client relationships while promoting banking solutions
* Contributed to branch performance and service excellence
In-N-Out Burger
Cashier 2023 - 2025
* Delivered fast, friendly customer service in a high-volume environment
+ Took and processed customer orders quickly and accurately.
+ Prepared food items following company quality and safety standards.
+ Maintained cleanliness and organization of workstations and dining areas,
* Worked collaboratively with team members to ensure efficient service.
+ Operated kitchen equipment and performed basic food prep tasks.
+ Managed cash register and processed payments accurately.
+ Addressed customer inquiries and resolved concerns in a professional
manner.
+ Ensured adherence to health and safety regulations at all times.
Bread and Honey
Cashier 2022 - 2023
* Delivered excellent customer service and assisted with inquiries.
* Processed transactions accurately using cash, credit, and digital payments.
+ Restocked bakery shelves and maintained product availability.
+ Ensured cleanliness and adherence to food safety standards.
‘+ Assisted in preparing and packaging baked goods for sale.
* Supported team during busy hours for smooth operations.
+ Promoted new and seasonal products to boost sales.
‘+ Handled customer complaints and resolved issues promptly.
* Collaborated with team members to improve service quality.
Contact this candidate